Genesys Testfragen

How many layers are defined in the Framework Architecture?

Which major components/solutions are included in the Genesys Engage Platform? (3)

Genesys Framework provides consistent messaging, switch/IVR independence, and database independence, true or false?

Which of the following are layers in the Genesys Framework? (3)

The Management Layer detect and corrects situations that might cause problems to the solutions, true or false?

The Management layer is responsible to process and store contact centre objects, true or false?

Media Layer controls user access to solution functions and its data, true or false?

Which component is responsible of propagating in real-time configuration data throughout the Engage Platform?

There are 2 levels of access control in terms of security in the Genesys environment, true or false?

Select the 3 correct statements regarding a DAP (3)

Debug level logs are not available for viewing in Genesys Administrator Extension, true or false?

Message Server and the LCA are the components responsible for detecting and triggering alarms, true or false?

Which Layer enables solutions to communicate with VoIP, Email and Web?

Which Application monitors the status of the environment?

Which application starts, detects failures and stops local applications?

The Media Layer serves as the center of the Genesys system, receiving and distributing messages from other components, true or false?

Which of the below is a function of Configuration Server?

Genesys Engage applications are based on Application Templates and there is a templates folder which contains the template files. Which file types can used to create new applications? (2)

The Communication port of a Genesys server application is a port reserved for communication with a network management system, true or false?

Most Genesys Engage products require Sellable Item Licenses, true or false?

Technical licenses are managed and controlled by the component known as License Manager, true or false?

The verbose option controls the log levels, true or false?

The Media Layer setup requires which configuration?

Which components tracks information for telephony events and object statuses such as for Agents?

Is this statement true or false: "T-Server's clients send Request messages to T-Server”?

Is this statement true or false: “T-Server's clients send Event messages to T-Server”?

Is this statement true or false: “T-Server sends Event messages to its clients”?

Licensing Options: You must configure the following options in the [license] section of the SIP Server/T-Server:

Which Switch objects must be mirrored in the Genesys' switch configuration object? (2)

Standard Alarm Detection is triggered based on a variable reaching threshold, true or false?

Which application provides an interface with VoIP telephony system?

Which component provides central repository for all configuration data?

Which application provides centralized processing of application log events?

Which application provides the ability to configure and monitor Genesys Engage platform?

There are 2 menus from where you can create Agents in GAX. Which are those menus? (2)

The process of Configuration Server loading all the configuration data into its memory is called:

Configuration Server launched in proxy mode requires a license. True or False?

A company is using 3 SCSs in Distributed mode. What does the administrator need to configure in each of the SCS Connection tabs for the SCSs to communicate with one another?

Which components are part of the Management Layer? (3)

During installation of any Genesys application Object, you put "X" or “.” in the "Start Info" fields and save the object. Which Genesys processes will affect data entered into these fields?