How many layers are defined in the Framework Architecture?
Which major components/solutions are included in the Genesys Engage Platform? (3)
Genesys Framework provides consistent messaging, switch/IVR independence, and database independence, true or false?
Which of the following are layers in the Genesys Framework? (3)
The Management Layer detect and corrects situations that might cause problems to the solutions, true or false?
The Management layer is responsible to process and store contact centre objects, true or false?
Media Layer controls user access to solution functions and its data, true or false?
Which component is responsible of propagating in real-time configuration data throughout the Engage Platform?