Genesys Testfragen
Geensys prüfung
Geensys prüfung
Set of flashcards Details
| Flashcards | 89 |
|---|---|
| Language | English |
| Category | Computer Science |
| Level | Other |
| Created / Updated | 30.11.2023 / 07.12.2023 |
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URS identifies the target and checks with which application to find an available agent?
Which application tracks information for telephony events and object statuses such as status of Agents, Agent Groups, and DNs, and then converts this data into statistical information?
Genesys provides some “out-of-box” stats and templates for reports specific to your enterprise solution, true or false?
As a client, Stat Server collects and processes the information from URS and Configuration Server, true or false?
To which applications does StatServer supply statistical information (2)
Which following products are part of the Operational Reporting solution?
This application collects and stores the requested statistics from Stat Server?
The term for everything you can see in Pulse is known as? (2)
Select from the following the minimum stat type properties required for StatServer application? (4)
A Growing time profile resets the statistical value to zero at a specified time, true or false?
Pulse Collector is a background near-real-time statistical data collection and processing engine and it performs the following: (3)
The Pulse Database stores the configured Pulse templates and widgets, true or false?
In Pulse, a template is a generic definition of a widget which includes, Object Types, Statistics and alerts, true or false?
If you wanted to track only those statistics related to Spanish language interactions using the KVP language = Spanish, a filter is created with which of the following values?
Which of the following applications provide information about Contact Center objects and objects' statuses for Pulse? (2)
How many layers are defined in the Framework Architecture?
Which major components/solutions are included in the Genesys Engage Platform? (3)
Genesys Framework provides consistent messaging, switch/IVR independence, and database independence, true or false?
Which of the following are layers in the Genesys Framework? (3)
The Management Layer detect and corrects situations that might cause problems to the solutions, true or false?
The Management layer is responsible to process and store contact centre objects, true or false?
Media Layer controls user access to solution functions and its data, true or false?
Which component is responsible of propagating in real-time configuration data throughout the Engage Platform?
There are 2 levels of access control in terms of security in the Genesys environment, true or false?
Select the 3 correct statements regarding a DAP (3)
Debug level logs are not available for viewing in Genesys Administrator Extension, true or false?
Message Server and the LCA are the components responsible for detecting and triggering alarms, true or false?
Which Layer enables solutions to communicate with VoIP, Email and Web?
Which Application monitors the status of the environment?
Which application starts, detects failures and stops local applications?
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