POM Chapter 01 - Managers and Managing

A(n) _____ is a collection of people who work together and coordinate their actions to
achieve a wide variety of goals.

_____ is a measure of how efficiently and effectively managers use available resources
to satisfy customers and achieve organizational goals.

Which of the following is true of organizational performance?

The measure of how productively an organization uses its resources to achieve a goal
is known as _____.

The measure of the appropriateness of the goals selected by management for the
organization and the degree to which the organization accomplishes these goals is
known as _____.

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the
Pacific region. Every year, as an incentive, the most efficient and effective manager in
the network gets an all-expenses-paid trip to one of Oceania’s islands. Which of the
following managers is most likely to meet these requirements?

Jack Sprouts Inc. is a company based in Riverdale that markets canned vegetables. In
recent years, Jack Sprouts’ business has declined considerably owing to a weak focus
on quality. Holding the managers responsible for the declining sales figures, the CEO
of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient.
Who among the following is most likely to be laid off by Jack Sprouts’ CEO?

Emma is a highly efficient manager. This implies that she:

Craig is a highly effective manager. This implies that he:

A company with a high level of efficiency and effectiveness is most likely to produce

A company with a high level of efficiency and low level of effectiveness is most likely to
produce

A company with a low level of efficiency and high level of effectiveness is most likely to
produce

A company with a low level of efficiency and low level of effectiveness is most likely to
produce:

Robert is the product manager at Digital Digs, LLC, a company that manufactures
computer accessories. He is known for his effectiveness and efficiency, qualities that
are highly regarded in the company where he works. Which of the following can be
fittingly inferred with regard to Digital Digs?

The Art Hub makes and sells paintings, sculptures, and small craft items. Its products
meet consumer needs, but are often too expensive to buy. Which of the following is
most likely to be true with regard to the company?

Toy Town makes and sells jigsaw puzzles and strategy board games. Its products are
of excellent quality, but fail to meet consumer needs. Which of the following is most
likely to be true with regard to Toy Town?

In which of the following managerial tasks do managers select appropriate goals for the
organization?

Which of the following does planning involve in an organization?

Which of the following is an element of planning?

Marietta is the product manager at Fireflies Ltd., a company that designs and
manufactures clothes and fashion accessories. Noticing the rising popularity of
rhinestone jewelry and the fact that only a handful of stores actually stocked it, she
decided to take advantage of the latent demand in the market. Marietta knew that she
was taking a risk by committing organizational resources to pursuing this idea, but was
confident about the merit of her decision. In deciding the allocation of resources for
attaining her goals, which managerial task can Marietta be said to be performing?

In which of the following managerial tasks are work relationships restructured to
facilitate the interaction and cooperative efforts of organizational members, all of whom
strive to achieve organizational goals?

Melissa, the HR manager of a publishing house, has been asked to increase the level
of efficiency at the workplace. She decides to restructure work relationships within the
company and categorize people into departments according to the kinds of job-specific
tasks they perform. Which of the following managerial tasks is Melissa performing?

_____ involves encouraging all employees to perform at a high level to help the
organization achieve its vision and goals.

Which of the following managerial tasks does a manager perform when he/she
articulates a clear organizational vision for the organization’s members to accomplish?

Which of the following tasks does a manager perform when he/she energizes
employees and enables them to understand the part he/she plays in achieving
organizational goals?

_____ is the managerial task that involves managers using their power, personality,
influence, persuasion, and communication skills to coordinate people and groups so
their activities and efforts are in harmony.

In _____, managers evaluate how well the organization is accomplishing its goals

Controlling is the managerial task that involves

The outcome of the control process is:

Daniel, a manager at Joe’s Fish Shack, monitors the performance of workers in his
department to check if the quality of their work is meeting the performance standards of
the company. In doing so, which managerial task is Daniel performing?

Abby, the CEO of Little Angel Photography, reviews the performance of her company
over the last quarter to determine whether they are meeting the planned sales and
profitability goals. In this instance, which managerial task is she performing?

According to Mintzberg’s typology, a manager who commits organizational resources
to develop innovative goods and services is a(n) _____.

According to Mintzberg’s typology, a manager who establishes agreements with other
organizations about pooling company resources while working on joint projects is a(n)
_____.

According to Mintzberg’s typology, a manager who evaluates the performance of other
managers in different tasks and takes corrective action to improve their performance is
a _____.

James, the manager of Andy’s Candy, a popular confectioner in Illinois, is in charge of
outlining future organizational goals to employees at company meetings and
emphasizing the ethical guidelines which employees are expected to follow at work.
According to Mintzberg, he is performing the role of a _____.

Following an oil spill in the Gulf of Mexico, the CEO of an American petroleum
company took the responsibility for correcting the environmental damages caused by
his company. According to Mintzberg’s typology, in doing so, he is performing the role
of a _____.

When a manager informs employees about changes taking place in the external and
internal environments that will affect them and the organization she plays the role of
a(n) _____ according to Mintzberg.

In an interview with a television channel, the Public Relations manager of KP Oil
explained what his company intended to do to tackle the threat to marine life caused by
an oil spill in the Pacific Ocean. The oil spill was caused by a tanker ship accident
carrying crude oil for the company. According to Mintzberg, the PR manager of KP Oil
is playing the role of a _____.

SkyGen, an airlines company, appointed an engineer to be the link between the
company's R&D department and the government contractor who is sponsoring the
designing and prototyping of a new fighter airplane. According to Mintzberg, the
engineer appointed by SkyGen to be the link between the company's R&D department
and the government contractor is playing the role of a _____.

Supervisors are also referred to as _____.