POM Chapter 01 - Managers and Managing

Which of the following is a characteristic of first-line managers?

Which of the following is true of first-line managers?

Middle managers are responsible for

Which of the following is a true of middle managers?

Which of the following is true of top managers?

Which of the following is a primary concern of top managers?

The ability to analyze and diagnose a situation and to distinguish between cause and
effect is a

The general ability to understand, alter, lead, and control the behavior of other workers
is a _____ skill

Bob was recently promoted to the position of manager of the engineering division in his
company because of his knowledge and his ability to perform all the functions required
in his field. In this instance, Bob was promoted because of his _____ skill.

Core competency is

Owing to financial problems in the organization, the top management of an investment
bank decided to reduce the number of middle managers by 10 percent. This is an
example of _____.

Due to declining global sales, Makeown Ventures Inc. announced that it would lay off
12 percent of its existing workforce over the next few months. This is an example of

Which of the following is a consequence of restructuring?

_____ involves contracting with another company, usually in a low-cost country abroad,
to have it perform a work activity the organization previously performed itself, such as
manufacturing, marketing, or customer service.

_____ is a management technique that involves giving employees more authority and
responsibility over how they perform their work activities.

A group of employees who assume collective responsibility for organizing, controlling,
and supervising their own work activities is known as a:

_____ is defined as the ability of one organization to outperform other organizations
because it produces desired goods or services more efficiently and effectively than its
competitors.

The four building blocks of _____ are superior efficiency; quality; speed, flexibility, and
innovation; and responsiveness to customers.

_____ is the creation of a new vision for a struggling company using a new approach to
planning and organizing to make better use of a company’s resources and allow it to
survive and eventually prosper.

The process of creating new products that customers want is called

_____ is a measure of how efficiently and effectively managers use available resources
to satisfy customers and achieve organizational goals.

Which of the following is true of organizational performance?

The measure of how productively an organization uses its resources to achieve a goal
is known as _____.

The measure of the appropriateness of the goals selected by management for the
organization and the degree to which the organization accomplishes these goals is
known as _____.

Oceania Unlimited Inc. is a tourism agency that offers special holiday packages in the
Pacific region. Every year, as an incentive, the most efficient and effective manager in
the network gets an all-expenses-paid trip to one of Oceania’s islands. Which of the
following managers is most likely to meet these requirements?

Jack Sprouts Inc. is a company based in Riverdale that markets canned vegetables. In
recent years, Jack Sprouts’ business has declined considerably owing to a weak focus
on quality. Holding the managers responsible for the declining sales figures, the CEO
of Jack Sprouts decided to lay off those who lacked effectiveness and were inefficient.
Who among the following is most likely to be laid off by Jack Sprouts’ CEO?

Emma is a highly efficient manager. This implies that she:

Craig is a highly effective manager. This implies that he:

A company with a high level of efficiency and effectiveness is most likely to produce

A company with a high level of efficiency and low level of effectiveness is most likely to
produce

A company with a low level of efficiency and high level of effectiveness is most likely to
produce

A company with a low level of efficiency and low level of effectiveness is most likely to
produce:

Robert is the product manager at Digital Digs, LLC, a company that manufactures
computer accessories. He is known for his effectiveness and efficiency, qualities that
are highly regarded in the company where he works. Which of the following can be
fittingly inferred with regard to Digital Digs?

The Art Hub makes and sells paintings, sculptures, and small craft items. Its products
meet consumer needs, but are often too expensive to buy. Which of the following is
most likely to be true with regard to the company?

Toy Town makes and sells jigsaw puzzles and strategy board games. Its products are
of excellent quality, but fail to meet consumer needs. Which of the following is most
likely to be true with regard to Toy Town?

In which of the following managerial tasks do managers select appropriate goals for the
organization?

Which of the following does planning involve in an organization?

Which of the following is an element of planning?

Marietta is the product manager at Fireflies Ltd., a company that designs and
manufactures clothes and fashion accessories. Noticing the rising popularity of
rhinestone jewelry and the fact that only a handful of stores actually stocked it, she
decided to take advantage of the latent demand in the market. Marietta knew that she
was taking a risk by committing organizational resources to pursuing this idea, but was
confident about the merit of her decision. In deciding the allocation of resources for
attaining her goals, which managerial task can Marietta be said to be performing?