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English E4

Writing of letters

Writing of letters

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Arianit Kabashi
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Arianit Kabashi
This flashcard set helps university-level students learn English, focusing on formal letter writing for apologies, complaints, enquiries, and replies. The vocabulary flashcards cover phrases like "We regret any inconvenience," "We look forward to supplying you in future," and "We are writing to make a complaint." The platform supports backward learning, allowing users to practice from the target language to the source language. Ideal for advanced learners, this set aids in improving communication skills for professional and academic contexts.
Flashcards
23
Students
2
Language
German
Category
English
Level
University
Created / Updated
07.04.2016 / 10.04.2016
  • 1  / 23

Flashcards

Letter of Enquiry

Opening the letter (3)

  • We are writing in reference to XY, which 
  • We saw your product at the (Basel Fair).
  • We refer to your advertisement in the (September) issue of (`The Times`).

Letter of Enquiry

Introducing the purpose (2)

  • We are writing to ask/enquire about (your XL tyres).
  • We are looking for (a conference centre)

Letter of Enquiry

Information needed (4)

  • We would be glad to receive your latest (catalogue, product description).
  • We would like to ask for /to request (further) information details.
  • We would be grateful if you could send us information about …
  • I would like to know what discounts you offer.

Letter of reply to enquiry

Opening letter (1)

  • We thank you for (your enquiry of 4 May about XY)

Letter of reply to enquiry

Quality and service (2)

  • This product has proved a success with customers all over the country.
  • Our goods compare favourably with those of our competitors.

Letter of reply to enquiry

Offer and conditions (2)

  • We are enclosing (full details of our terms of payment).
  • Our price include (packing and carriage).

Letter of reply to enquiry

Closing the letter (2)

  • We believe we have covered every point of your enquiry. If not, please do not hesitate to write to us again. It will be a pleasure to give you an immediate reply.
  • We look forward to the opportunity of doing business with you.

Letter of Complaint

Opening the letter (2)

  • I am writing with reference to (the consignment/our order no.4536).
  • I am writing to make a complaint about (the statement you sent us last week).

Letter of Complaint

Describing the problem (2)

  • There has been a mistake / an error / a misunderstanding/ a miscalculation.
  • This has led to considerable inconvenience.

Letter of Complaint

Explanation requested (2)

  • We feel justified in asking for an explanation.
  • An explanation of this delay /error would be appreciated.

Letter of Complaint

Requestin action (2)

  • Please ensure that this sort of problem does not occur again.
  • We would ask you to deliver the goods without further delay.

Letter of Complaint

Requestin compensation (1)

  • In addition, we feel that we should be compensated for the inconvenience caused.

Letter of Complaint

Explaining the consequences (2)

  • If you fail to replace faulty products, we will be obliged to cancel the order.
  • We are very reluctant to take legal action and we hope it will not be necessary.

Letter of Complaint

Closing the letter of complaint (2)

  • We look forward to a speedy settlement of this matter.
  • We feel that you should pay some compensation for the trouble that we have faced.

Letter of Apology

Opening the letter (2)

  • Thank you for your letter telling us of the problems you have had with our product.
  • We are always interested to hear the comments of our clients and we are glad that you have taken the trouble to write to us.

Letter of Apology

Apologising (1)

  • I would like to apologise for the inconvenience caused.

Letter of Apology

Offering to investigat (2)

  • We intend to look into this matter immediately.
  • As soon as we have further information, we will be in touch.

Letter of Apology

Offering remedial action (2)

  • We will, of course, replace the damaged goods.
  • We will despatch the missing items immediately.

Letter of Apology

Explanation (6)

  • We regret any inconvenience this may have caused you but it was quite unavoidable.
  • We are extremely sorry about this incident, which you will realise was due to circumstances beyond our control.
  • We have checked our accounts and have found that, due to a confusion in names, we sent you the wrong statement.
  • The damage was caused by mishandling during the transport.
  • The delay was due to (a strike in the transport service).
  • Several members of our staff were away due to ( a flu epidemic).

Letter of Apology

Offering compensation (3)

  • As compensation we would like to offer you a discount.
  • We have sent the missing goods by (DHL).
  • Please return the defective goods (carriage forward).

Letter of Apology

Denying responsibility (1)

  • We believe this problem was caused by misuse of the equipment.

Letter of Apology

Closing the letter of reply (after acknowledging the mistake) (2)

  • We hope that this will settle the matter.
  • We look forward to supplying you in future.

Letter of Apology

Closing the letter of reply (after denying responsibility for the mistake) (2)

  • We regret that we cannot be of further assistance to you in this matter.
  • We are sorry that we cannot help you in the present situation.

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