English E4
Writing of letters
Writing of letters
Set of flashcards Details
| Flashcards | 23 |
|---|---|
| Language | Deutsch |
| Category | English |
| Level | University |
| Created / Updated | 07.04.2016 / 10.04.2016 |
| Weblink |
https://card2brain.ch/box/english_e4
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Letter of Enquiry
Opening the letter (3)
- We are writing in reference to XY, which
- We saw your product at the (Basel Fair).
- We refer to your advertisement in the (September) issue of (`The Times`).
Letter of Enquiry
Introducing the purpose (2)
- We are writing to ask/enquire about (your XL tyres).
- We are looking for (a conference centre)
Letter of Enquiry
Information needed (4)
- We would be glad to receive your latest (catalogue, product description).
- We would like to ask for /to request (further) information details.
- We would be grateful if you could send us information about …
- I would like to know what discounts you offer.
Letter of reply to enquiry
Opening letter (1)
- We thank you for (your enquiry of 4 May about XY)
Letter of reply to enquiry
Quality and service (2)
- This product has proved a success with customers all over the country.
- Our goods compare favourably with those of our competitors.
Letter of reply to enquiry
Offer and conditions (2)
- We are enclosing (full details of our terms of payment).
- Our price include (packing and carriage).
Letter of reply to enquiry
Closing the letter (2)
- We believe we have covered every point of your enquiry. If not, please do not hesitate to write to us again. It will be a pleasure to give you an immediate reply.
- We look forward to the opportunity of doing business with you.
Letter of Complaint
Opening the letter (2)
- I am writing with reference to (the consignment/our order no.4536).
- I am writing to make a complaint about (the statement you sent us last week).
Letter of Complaint
Describing the problem (2)
- There has been a mistake / an error / a misunderstanding/ a miscalculation.
- This has led to considerable inconvenience.
Letter of Complaint
Explanation requested (2)
- We feel justified in asking for an explanation.
- An explanation of this delay /error would be appreciated.
Letter of Complaint
Requestin action (2)
- Please ensure that this sort of problem does not occur again.
- We would ask you to deliver the goods without further delay.
Letter of Complaint
Requestin compensation (1)
- In addition, we feel that we should be compensated for the inconvenience caused.
Letter of Complaint
Explaining the consequences (2)
- If you fail to replace faulty products, we will be obliged to cancel the order.
- We are very reluctant to take legal action and we hope it will not be necessary.
Letter of Complaint
Closing the letter of complaint (2)
- We look forward to a speedy settlement of this matter.
- We feel that you should pay some compensation for the trouble that we have faced.
Letter of Apology
Opening the letter (2)
- Thank you for your letter telling us of the problems you have had with our product.
- We are always interested to hear the comments of our clients and we are glad that you have taken the trouble to write to us.
Letter of Apology
Apologising (1)
- I would like to apologise for the inconvenience caused.
Letter of Apology
Offering to investigat (2)
- We intend to look into this matter immediately.
- As soon as we have further information, we will be in touch.
Letter of Apology
Offering remedial action (2)
- We will, of course, replace the damaged goods.
- We will despatch the missing items immediately.
Letter of Apology
Explanation (6)
- We regret any inconvenience this may have caused you but it was quite unavoidable.
- We are extremely sorry about this incident, which you will realise was due to circumstances beyond our control.
- We have checked our accounts and have found that, due to a confusion in names, we sent you the wrong statement.
- The damage was caused by mishandling during the transport.
- The delay was due to (a strike in the transport service).
- Several members of our staff were away due to ( a flu epidemic).
Letter of Apology
Offering compensation (3)
- As compensation we would like to offer you a discount.
- We have sent the missing goods by (DHL).
- Please return the defective goods (carriage forward).
Letter of Apology
Denying responsibility (1)
- We believe this problem was caused by misuse of the equipment.
Letter of Apology
Closing the letter of reply (after acknowledging the mistake) (2)
- We hope that this will settle the matter.
- We look forward to supplying you in future.
Letter of Apology
Closing the letter of reply (after denying responsibility for the mistake) (2)
- We regret that we cannot be of further assistance to you in this matter.
- We are sorry that we cannot help you in the present situation.
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