POM Chapter 12 - Human Resource Management

Which of the following is true about traits and trait appraisals?

_____ appraisals assess what workers are like while _____ appraisals assess what
workers do.

Organizations that focus on the actual outcomes of work behaviors rather than how the
outcome has been achieved, is using _____.

A sales manager working for a car dealership evaluates each one of his sales staff
solely on the number of cars sold by each member in one month and not by the
method used to make the sales. This is an example of a(n) _____.

Behaviorally anchored rating scale (BARS) and the behavior observation scale (BOS)
that measures performance as perceived by the manager are often used in _____.

In order to improve performance and motivation, Scott's performance is evaluated not
only by his direct manager, but also by his customers, subordinates, and coworkers.
This is an example of a _____.

An organization that officially fixes meetings on a particular day on a yearly
basis between a manager and a subordinate in which the subordinate is given
feedback on her performance uses the _____ method.

In _____ managers and their subordinates meet whenever the need to discuss ongoing
progress and areas for improvement arises

A broad comparative concept that refers to how an organization's monetary
compensation incentives compare, in general, to those of other organizations in the
same industry employing similar kinds of workers is known as:

A(n) _____ clusters jobs into categories reflecting their relative importance to the
organization and its goals, levels of skill required, and other characteristics managers
consider important.

_____ is an example of a benefit that is legally required and hence not optional

_____ are the activities managers engage in to ensure that they have effective working
relationships with the labor unions that represent their employees' interests

The act that made it legal for workers to organize into unions was the _____.

Negotiation between labor unions and managers to resolve conflicts and disputes
about important issues such as working hours, wages, working conditions, and job
security is called _____.

A neutral third party called a(n) _____ is usually called in to resolve any conflict that
may arise over the interpretation of the contract that spell out the terms of the collective
bargaining agreement.

Which of the following components of the HRM system focuses on attracting and hiring
employees who have the abilities and experiences to help the organization achieve its
goals?

Davidson Software Technologies believes in hiring only the best programmers in the
industry. As a result, it uses a comprehensive hiring process that involves testing and
interviewing dozens of highly qualified professionals before hiring. This is an example
of which of the following components of the HRM system?

Managers at Wayfowler Inc. ensure that new recruits receive on-the-job coaching by
experienced employees who serve as mentors and advisers to them. This is an
example of which of the following components of the HRM system?

Which of the following components of the HRM system focuses on ensuring employees
learn and build the skills and abilities needed to perform their jobs effectively both in
the present as well as the future?

Which of the following components of the HRM system serves a developmental
purpose by providing employees valuable information about their strengths and
weaknesses?

The _____ component of human resource management encompasses the steps that
managers take to develop and maintain good working association with the worker's
unions that may represent their employees’ interests

Which of the following laws requires that managers ensure that employees are
protected from workplace hazards?

The _____ restricts mandatory retirement and especially benefits older employees

An employee needs time off from work to care for a family member who is ailing from a
terminal illness. Which of the following laws mandates that she be allowed to do this?

_____ includes all the activities managers engage in to develop a pool of qualified
candidates for open positions

_____ refers to the process by which managers decide the relative qualifications of job
applicants and their potential for performing well in a particular job

At the beginning of a fiscal year, Bob undertakes various activities to make demand
and supply forecasts. Bob does these activities as a part of _____.

When managers estimate the qualifications and numbers of employees an organization
will need given its goals and strategies, they are engaging in _____.

As a part of its human resource planning process, KRQ Consulting estimates the
qualifications of all current employees as well as the qualifications of the available
workers in the external job market. KRQ Consulting is engaging in_____.