POM Chapter 12 - Human Resource Management

_____ includes all the activities managers engage in to attract and retain employees
and to ensure that they perform at a high level and contribute to the accomplishment of
organizational goals.

Which of the following components of the HRM system focuses on attracting and hiring
employees who have the abilities and experiences to help the organization achieve its
goals?

Davidson Software Technologies believes in hiring only the best programmers in the
industry. As a result, it uses a comprehensive hiring process that involves testing and
interviewing dozens of highly qualified professionals before hiring. This is an example
of which of the following components of the HRM system?

Managers at Wayfowler Inc. ensure that new recruits receive on-the-job coaching by
experienced employees who serve as mentors and advisers to them. This is an
example of which of the following components of the HRM system?

Which of the following components of the HRM system focuses on ensuring employees
learn and build the skills and abilities needed to perform their jobs effectively both in
the present as well as the future?

Which of the following components of the HRM system serves a developmental
purpose by providing employees valuable information about their strengths and
weaknesses?

The _____ component of human resource management encompasses the steps that
managers take to develop and maintain good working association with the worker's
unions that may represent their employees’ interests

Which of the following laws requires that managers ensure that employees are
protected from workplace hazards?

The _____ restricts mandatory retirement and especially benefits older employees

An employee needs time off from work to care for a family member who is ailing from a
terminal illness. Which of the following laws mandates that she be allowed to do this?

_____ includes all the activities managers engage in to develop a pool of qualified
candidates for open positions

_____ refers to the process by which managers decide the relative qualifications of job
applicants and their potential for performing well in a particular job

At the beginning of a fiscal year, Bob undertakes various activities to make demand
and supply forecasts. Bob does these activities as a part of _____.

When managers estimate the qualifications and numbers of employees an organization
will need given its goals and strategies, they are engaging in _____.

As a part of its human resource planning process, KRQ Consulting estimates the
qualifications of all current employees as well as the qualifications of the available
workers in the external job market. KRQ Consulting is engaging in_____.

Instead of hiring an accountant, an organization decides to contract with a local
accounting firm for its tax accounting needs. The process is known as _____.

The process of identifying the tasks, duties, and responsibilities that make up a job and
the knowledge, skills, and abilities needed to perform the job is collectively known as
_____.

A(n) _____ details the knowledge, skills, and abilities needed to perform the job

The tasks, duties, and responsibilities that make up a job are known as the _____.

Recruiting processes conducted by an organization to find people outside the
organization who have not worked for the organization previously is known as _____.

_____ refer(s) to job changes within an organization that entail no major changes in
responsibility or authority levels

Which of the following is true of internal recruitment?

Joe always ensures that potential job applicants are aware of both the advantages as
well as the disadvantages associated with the position they are applying for. Joe's
assessment of the position is indicative of :

Managers determine the potential of job applicants in performing particular jobs by
evaluating their qualifications and previous job experience. This process is called
_____.

An organization requires all job applicants to fill out applications with details such as
their name, age, educational qualifications, and previous work experience. This
organization is focusing on which aspect of the selection process?

Tim's method of interviewing involves asking applicants the same standard set of
questions. What type of interview does Tim conduct?

Gathering background information, performance tests, physical ability tests, and
references are all examples of _____.

_____ questions often present interviewees with a scenario they are likely to encounter
on the job and ask them to indicate how they would handle it.

As part of the selection process, Mark was required to take a test to determine if he
had the necessary skills to perform the jobs successfully. What type of test would Mark
most likely be required to take?

Tests that measure the individual characteristics of job applicants that are relevant to
successful performance on the job are known as _____.

The routine selection process for becoming a law enforcement officer includes tests
that measure an applicant's ability to perform certain job-specific tasks such as running
stairs, dragging a weight, or climbing a wall. This is an example of a(n) _____.

The selection process for a school teacher's job requires the applicant to keep a class
of thirty students engaged in a classroom activity for an hour. The candidate is
evaluated by the interviewers during this period and the activity plays a vital role in the
selection process. This is an example of which of the following types of tests?

A job applicant is interviewed multiple times by different interviewers. In each case, it
was found that the interviewers drew very similar conclusions about the applicant. This
indicates the interview process has high _____.

A manager attempting to select a test for a job applicant that will most accurately
predict the applicant's performance on the job is primarily concerned with the _____ of
the test.

Before creating training and development programs, managers should perform a _____
to determine which employees require training or development and what type of skills
or knowledge they ought to acquire.

_____ focuses primarily on teaching organizational members how to perform their
current jobs and helping them acquire the knowledge and skills needed to be effective
performers.

Which of the following focuses primarily on equipping organizational members to take
on new responsibilities and challenges?

Which of the following is specific only to employee development, and not training?

Due to the complexity and severe consequences of mistakes, pilots are required to
undergo training in an artificial setting that closely mimics actual flying conditions. This
type of training is called _____.

Newly-hired trucking employees of a courier delivery service ride with experienced
drivers during deliveries to familiarize themselves with routes, timings, and driving
conditions. This method of imparting training is an example of _____.