Communication

the act of communicating in a way that maintains the ‘image’

cultural awareness ▪ cultural competence ▪ cultural safety ▪ cultural security ▪ transcultural care ▪ cultural respect

1. Regulation and shared attention
2. Engagement and relatedness
3. Two-way purposeful communication
4. Social problem sovling
5. Creative and meaningful use of ideas 
6. Building logical bridges

•  Be age appropriate and child focused
• address the child holistically
•  be positive and strength based

Reward power: Power that comes from being able to give/withhold money or tangible goods Rewards may be material (money, jewellery, promotion) or may be social (love, friendship, respect)
Legitimate power: B believes that A has a right to influence or control B's behavior. Comes from being elected, appointed or holding a position of authority e.g. parents, judges, police officers
Expert power: B regards A as having knowledge. Derived from having knowledge of a particular area   e.g. doctors, plumbers Expert power increases if you are seen as having nothing to gain personally from influencing others
Referent power: Derived from image, charisma or personality When people wish to be like you or be identified with you e.g. older brother over younger brother
Coercive power: We believe a person can harm us (physically or psychologically) if we act assertively You have coercive power over others when you have ability to remove rewards or punish
 

•  Evaluative mediation - focused on providing the parties with an evaluation of their case and directing them toward settlement, i.e. the mediator will express a view on what might be a fair or reasonable settlement.
• Facilitative mediation - Facilitative mediator facilitates the conversation
• Biased Mediation - Biased mediators enter into a conflict with specific biases in favour of one party or another.
• mediation/arbitration - begins as mediation, but if mediation fails, the mediator becomes an arbiter.
• Transformative mediation - conflict as a crisis in the way parties communicate

Various health care professionals work independently - not collaboratively - in parallel, each responsible for a different patient care need

Different professions with complementary tasks, share a common patient population and care goals to ensure various aspects of patients’ health care needs are integrated and addressed; actively interdependent, with a collaborative approach

• Self-generated
• work
• life changes
• money
• relationships
• irritants

1. Stressor occurs
2. Primary appraisal - Is this harmful/threatening/challenging?
3. Secondary Appraisal - Have I got the resources to deal with the stress
   • Yes, I can cope. I experience minimum stress
   • No, I can't cope I experience a lot of stress

• Pre-existing beliefs about self, world and others
• Traumatic event shatters assumptions
• Individual plunged into confusion of intrusion, avoidance and hyper-arousal to make sense of event
   

Don’t...
Use platitudes like “It will be alright”; “It’s not that bad”; “I know how you feel”
Hypothesise or give false hope
Do...
Empathise and validate the person’s feelings
Include family and friends when appropriate
Offer teas, tissues etc.
Allow the person to express their emotions
Use the person’s name when you are talking to them – Grounding effect
 

The objectice, dictonary meaning of a word

The contemplation of your skills as a communicator with the aim of improving the accuracy and effectiveness of this communication

A perspective that is taken during communication where your focus is on the needs or wants of the other person and not on your own needs/wants

The negative or positive evalution you make of yourself as a result of the worth you place on your beliefs, values, attitudes, strengths or weaknesses

All the aspects of who you are that contribute to your view of yourself, such as your strengths, skills, weaknesses, values or beliefs (combination of Self-awareness and Self-esteem)

The process through which you monitor yourself to gather information that contibute to your self-concept

Relatively stable enduring patterns of thought, feelings, motivation and behaviour that are distinct and consistant

Secure: Able to tolerate periods of separtion feeling comfortale that the relationship will stay

Anxious Avoidant: Comfortable with attachment but nervous about when they are left alone

Dismissive Avoidant: Believing they are better off without attachment

Fearful Avoidant: Wants attachment but is not trusting enough to form secure relationships 

Neuoticism, Extraversion, Openness, Agreeableness, Concienteousness

An individual's capacity to regulate their emotions, discriminate among them, appraise and express emotion both verbally and non-verbally, and use this inormation to guide subsequent thoughts and actions

Your capacity to monitor your goal orientated behaviour, identify if any changes are necessary to reach your goals and set about making those changes

The feeling that you can make a difference in attaining your desired goals or outcomes, or avoid unwanted outcomes

The belief that the cultrual group you identify with is superior to all other cultural groups

The fear of people from a different culture