Communication

The process through which you monitor yourself to gather information that contibute to your self-concept

Relatively stable enduring patterns of thought, feelings, motivation and behaviour that are distinct and consistant

Secure: Able to tolerate periods of separtion feeling comfortale that the relationship will stay

Anxious Avoidant: Comfortable with attachment but nervous about when they are left alone

Dismissive Avoidant: Believing they are better off without attachment

Fearful Avoidant: Wants attachment but is not trusting enough to form secure relationships 

Neuoticism, Extraversion, Openness, Agreeableness, Concienteousness

An individual's capacity to regulate their emotions, discriminate among them, appraise and express emotion both verbally and non-verbally, and use this inormation to guide subsequent thoughts and actions

Your capacity to monitor your goal orientated behaviour, identify if any changes are necessary to reach your goals and set about making those changes

The feeling that you can make a difference in attaining your desired goals or outcomes, or avoid unwanted outcomes

The belief that the cultrual group you identify with is superior to all other cultural groups

The fear of people from a different culture

Helps the group function - evaluates the groupd mood and is willing to step back in order for others to step up

Goal is to achieve the task at hand - context orientated

Dependency and Inclusion (Forming)

Counterdependecy and Fight (Storming)

Trust and Structure (Norming)

Work (Performing)

Termination (Adjourning) 

symbolic processes by which people, individually and collectively, understand, shape, and accommodate health and illness

Open self - information about you that is known to both yourself and others

Blind self - what you do not realise about yourself but others do

Hidden self - information which you choose not to share openly with others

Mystery self -information which neither you, or others, know about yourself

• Behavioural
• Cognitive
• Decisional
• Informational

• Partner withdrawal
• Verbal aggression
• Nagging
• Whining
• Defensiveness
• Avoidance
• Nonverbal negative affect
• Criticism
• Rejection
• Low self-disclosure

• Low emotional intelligence predicts increased worry in patients newly diagnosed with cancer
• Emotional inteligence was positively correlated with physical, mental and psychosomatic health
• Emotional intelligence predicts performance in communication/interpersonal sensitivity but not necessarily for medical inteligence 

• Displays a consistent though modest relationship with self-esteem
• Associated with better social functioning

Competence in expressing emotion and in listening and resonding to the emotional communication of others

Communicates with hostility or anxiety; come across as impulsive; low mood; self conscious

Communicates with warmth, assertively, positvely and with praise; outgoing

Communicates about feelings; fantastical; task-focused

Communicate in a manner that builds trust; complient; modest; kind-hearted; straightforward

Communicates a sense of competence; deliberate in their speech; disciplined

• Vulnerability - a perception of increased vulnerability that comes with emotional expression
• Embarrassment - some emotions have a social stigma associated with them which can result in a person feeling as though they need to hide their emotion and save themselves from the possibility of embarrassment
• Saving face - a natural want to project a positive image of yourself to others
• Poor emotional vocabulary - struggle to find the words to express emotion due to not finding the words to describe it
• Inappropriate use of "I feel" - where people answer a question with what their MIND is feeling not their actual emotions
• Problems with depth - difficulty identifying their own depth of emotion

a paraphrase designed to reflect to the speaker your understanding of the content of their message

a paraphrase designed to reflect to the speaker your understanding of the emotional aspects of their message

refers to the cumulative deposit of knowledge, experience, beliefs, values, roles and customs acquired by a group of people in the course of generations 

Can also refer to attitudes, meanings ideas, notions of time, roles, spatial relations, concepts of the universe, understanding of material objects, art, music, beliefs around possessions, ways of interacting and behaving specific to a particular people group

Both are sets of rules which each culture has that are tuaght or absorbed subconsciously

Norms: based on local knowledge, life rules, religious beliefs, group values

Taboos: based on rules phobias and anxieties

• Stereotypes & myths - discrimination
• Concepts of health and ill-health
• Kinship and traditional law
• Gender issues
• Wide diversity of cultures and language groups
• Disadvantage - access, employment, education, justice
• Multi-generational legacies of trauma and greed

• Values silence
• Physical closeness
• Soft eye contact
• Minimal body language
• Formal greetings
• High Context