ITIL v3 Prozessnamen

Alle Prozessnamen zu den jeweiligen Phasen

Alle Prozessnamen zu den jeweiligen Phasen


P. G.
Diese Lernkarten bieten einen Überblick über die ITIL v3-Prozessnamen und sind für den mittleren Schulbereich geeignet. Sie decken die zentralen Aspekte des IT-Service-Managements ab, einschließlich Service-Strategie, Service-Design, Service-Transition und Service-Operation. Die Karteikarten behandeln spezifische Prozesse wie Change Management, Incident Management und Service Level Management, die für IT-Professionals essenziell sind, um IT-Services effizient zu verwalten und zu verbessern.
Flashcards
26
Students
7
Language
German
Category
Computer Science
Created / Updated
15.01.2017 / 15.12.2021

Flashcards

Service Strategy, process number 1

Strategy Management for IT Services

Service Strategy, process number 2

Service Portfolio Management

Service Strategy, process number 3

Financial Management

Service Strategy, process number 4

Demand Management

Service Strategy, process number 5

Business Relationship Management

Service Design, process number 1

Design Coordination

Service Design, process number 2

Service Catalogue Management

Service Design, process number 3

Service Level Management

Service Design, process number 4

Capacity Management

Service Design, process number 5

Availability Management

Service Design, process number 6

IT Service Continuity Management

Service Design, process number 7

Information Security Management

Service Design, process number 8

Supplier Management

Service Transition, process number 1

Transition Planning & Support

Service Transition, process number 2

Change Management

Service Transition, process number 3

Change Evaluation

Service Transition, process number 4

Service Asset & Configuration Management

Service Transition, process number 5

Release & Deployment Management

Service Transition, process number 6

Service Validation & Testing

Service Transition, process number 7

Knowledge Management

Service Operation, process number 1

Event Management

Service Operation, process number 2

Incident Management

Service Operation, process number 3

Request Fulfillment

Service Operation, process number 4

Problem Management

Service Operation, process number 5

Access Management

CSI, process number 1

7 Step Improvement Process

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