Voc. Englisch
Voc. 1-5
Voc. 1-5
186
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| Cartes-fiches | 186 |
|---|---|
| Langue | Deutsch |
| Catégorie | Anglais |
| Niveau | Autres |
| Crée / Actualisé | 14.12.2013 / 21.05.2014 |
| Lien de web |
https://card2brain.ch/box/voc_englisch
|
| Intégrer |
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to collate
to collate data
collation
to exceed
to handle
to outsource
outsourcing
to pre-empt
to provide/provider/provision
to refocus on
complaint
downturn
empathise / empathy
the front line
insight
rapport
word of mouth
disinterested
indifferent/indifference
unhelpful
peak times
company policy
customer service representative
customer-focussed
high-end
to be put on hold
?is/was the last straw
to set standards
to provide a service
to drive sales
to meet the requirements of
to establish customer loyalty
to do/undertake research
to run staff training programmes
to commission research
to get to the bottom of the problem
to handle complaints
to offer compensation
to pass the buck
to talk at cross purposes
