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ITPM Head First PMP

ITPM Head First PMP

ITPM Head First PMP

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Set of flashcards Details

Flashcards 256
Students 84
Language English
Category Computer Science
Level University
Created / Updated 11.05.2014 / 12.08.2024
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Which of the following is NOT a part of quality?
A project manager is using a histogram to analyze defects found by the team during inspection activities. What process is being performed?
Which of the following is NOT an example of Cost of Quality?
You’re working with an audit team to check that your company’s projects all meet the same quality standards. What process is being performed?
You’re managing a project to deliver 10,000 units of custom parts to a manufacturer that uses Just In Time management. Which of the following constraints is most important to your client?
Which of the following is NOT part of the quality management plan?
Which of the following tools and techniques is used to show which categories of defects are most common?
You’re managing a highway construction project. The foreman of your building team alerts you to a problem that the inspection team found with one of the pylons, so you use an Ishikawa diagram to try to figure out the root cause of the defect. What process is being performed?
Which tool or technique is used to analyze trends?
When is inspection performed?
What’s the difference between Quality Control and Verify Scope?
You’re a project manager at a wedding planning company. You’re working on a large wedding for a wealthy client, and your company has done several weddings in the past that were very similar to the one you’re working on. You want to use the results of those weddings as a guideline to make sure that your current project’s quality is up to your company’s standards. Which tool or technique are you using?
You are using a control chart to analyze defects, when something on the chart causes you to realize that you have a serious quality problem. What is the MOST likely reason for this?
Which of the following BEST describes defect repair review?
The project team working on a project printing 3,500 technical manuals for a hardware manufacturer can’t inspect every single manual, so they take a random sample and verify that they have been printed correctly. This is an example of:
What’s the difference between Perform Quality Control and Perform Quality Assurance?
Which Quality Control tool is used to analyze processes by visualizing them graphically?
You are looking at a control chart to figure out if the way you are doing your project is fitting into your company’s standards. Which process are you using ?
Which of the following is associated with the 80/20 rule ?
Validated defect repair is an output of which process ?
A RACI Matrix is one way to show roles and responsibilities on your project. What does RACI stand for?
Everybody does what Tom says because he and president of the company are golfing buddies. What kind of power does he hold over the team?
What’s the most effective approach to conflict resolution?
Two of your team members are having a disagreement over which technical solution to use. What’s the first thing that you should do in this situation?
Joe is a project manager on a large software project. Very late in his project, the customer asked for a huge change and wouldn’t give him any more time to complete the project. At a weekly status meeting, the client demanded that the project be finished on time. Joe told the client that he wasn’t going to do any more status meetings until the client was ready to be reasonable about the situation. Which conflict resolution technique was he using?
You’ve just completed your resource histogram. What process are you in?
Which of the following describes Maslow’s Hierarchy of Needs?
Jim and Sue are arguing about which approach to take with the project. Sue makes some good points, but Jim gets frustrated and storms out of the room. What conflict resolution technique did Jim demonstrate?
Tina is a project manager who micromanages her team. She reviews every document they produce and watches when they come and go from the office. Which kind of manager is she?
Which of the following is NOT one of the top sources of conflict on projects?
What is the “halo effect”?
You are working on a construction project that is running slightly behind schedule. You ask the team to put in a few extra hours on their shifts over the next few weeks to make up the time. To make sure everyone feels motivated to do the extra work, you set up a $1,500 bonus for everyone on the team who works the extra hours if the deadline is met. What kind of power are you using?
Two team members are having an argument over priorities in your project. One thinks that you should write everything down before you start doing any work, the other thinks you can do the work while you finish the documentation. You sit both of them down and listen to their argument. Then you decide that you will write most of it down first but will start doing the work when you are 80% done with the documentation. What conflict resolution technique are you using?
What is a war room?
You are writing a Performance Assessment for your team. Which process are you in?
You are working in a matrix organization. You don’t have legitimate power over your team. Why?
Tom is using an organization chart to figure out how he’ll staff his project. What process is he performing?
You’re a project manager on an industrial design project. You’ve set up a reward system, but you’re surprised to find out that the team is actually less motivated than before. You realize that it’s because your rewards are impossible to achieve, so the team doesn’t expect to ever get them. What motivational theory does this demonstrate?
You’re managing a software project, when two of your programmers come to you with a disagreement over which feature to work on next. You listen to the first programmer, but rather_than thinking through the situation and gathering all the information, you decide to go with his idea. Which conflict resolution technique did you use?
Your client comes to you with a serious problem in one of the deliverables that will cause the final product to be unacceptable. Your team members look at his complaint and feel that it’s not justifiable, and that the product really does meet its requirements. What’s the first thing that you do?
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