Business Process Analysis
Definition / Description / Modelling / Design of Processes Elicitation of process information Organizational integration of processes and their interconnections Advanced aspects of business process management and analysis Future trends
Definition / Description / Modelling / Design of Processes Elicitation of process information Organizational integration of processes and their interconnections Advanced aspects of business process management and analysis Future trends
Set of flashcards Details
| Flashcards | 95 |
|---|---|
| Language | English |
| Category | Micro-Economics |
| Level | University |
| Created / Updated | 10.09.2016 / 08.03.2022 |
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What elements does a process environment analysis have?
Stakeholders, Relevancy for process, Risk/Potential, Measures, Done by, Until
How can you detail a KPI in a process documentation?
Name - ID - Description - Calculation - Unit - Measurement - Escalaction
What are the most important points regarding BPM and integrated information systems / SOA?
Implementing an ERP system, many processes have to be adapted to the ERP. This is okay for standard processes but is a challenge for the processes creating a competitve advantage. Service Oriented Architecture helps adjusting the software to the process. This also helps change management in the company. SOA is more powerful because of its flexibility.
What are the most important points about business process innovation?
Two main categories of innovation:
Business model innovation: modified value proposition, new processes (e.g. supply chain), new target customers or markets
New technologies: new products and services, process technologies
BPM important facilitator for innovation, some companies regard innovation as permanent goal
Management of Process Excellence (MPE)
What are the most important points about Business Process Change Management?
combination of information, communication, and training regarding changes in existing business processes or the creation of new processes
change management ensures that all the necessary steps are executed asap
change management is a process in itself so it can also be managed as such
What is ITIL?
An integrated set of best-practice processes for delivering IT services to customers; contains detailed process descriptions, flows, success factors, metrics and implementation guidance that organizations can adapt to work in their environment.
What are the five phases of ITIL?
- Service Strategy – focusing on understanding customer needs, directions, requirements, helping improve IT over time
- Service Design – focusing on turning strategies for services into a detailed Service description, not just the technology.
- Service Transition – focusing on building, validating, and delivering new and changed services to customers
- Service Operations – focusing on the day-to-day care and feeding of services
- Continual Service Improvement – focusing on identifying and managing incremental improvements to services
What are the most important points about emergent business processes?
Emergent business processes are knowledge-intensive processes in which the outcomes are unpredictable
Participants in emergent processes must continuously make sense of their situation
and decide, in real time, on the next steps to take
An infrastructure supporting emergence is clearly critical.
What are the most important points about inter-enterprise business processes?
Inter-enterprise processes are business processes that are distributed across two or more organizations that are independent legal units
require special integration and coordination activities
allows the organization to focus on its core competencies, while benefiting from key strengths of other organizations
can lead to “collaboration innovation”
challenge: not one company can make the necessary decisions, so third-party service providers may be used
What are the key points about Globalization?
country specific factors (e.g. culture) has to be taken into account when designing processes -> country-specific variants of processes
one “master processes” to develop process variants for decentralized countryspecific processes
process of process management is affected by that
What are the five stages of the CMMI and what do they mean?
1 - Initial: Process unpredictable, poorly controlled, and reactive
2 - Managed: Process characterized for projects and is often reactive
3 - Defined: Process characterized for the organization and is proactive
4 - Quantitatifely managed: Process measured and controlled
5 - Optimizing: Focus on continuous process improvement
What are the main points about lean six sigma?
Six sigma: 6 standard deviations = max. 3.4 errors per million occurences
Lean: get rid of waste -> what the customer is not paying for
What is subject oriented BPM?
From the perspective of the actor (subject).
Formulate easy to understand steps with Subject - Predicate - Object (an employee submits her travel request)
What are the main points about Green Business Process Management?
organizations have traditionally focused on economic imperatives in terms of time, cost, efficiency, and quality
In order to lessen their impact on the natural environment, organizations must design and implement environmentally sustainable processes
only through process change, and the application of process-centred techniques, such as process analysis,
process performance measurement, and process improvement, can the transformative power of IS be fully leveraged in order to create environmentally sustainable organizations and, in turn, an environmentally sustainable society.
What is social BPM?
Social BPM is a discipline which combines traditional Business Process Management techniques with Web 2.0 "social" tools and technologies, to facilitate business improvement efforts.
