Business Process Analysis
Definition / Description / Modelling / Design of Processes Elicitation of process information Organizational integration of processes and their interconnections Advanced aspects of business process management and analysis Future trends
Definition / Description / Modelling / Design of Processes Elicitation of process information Organizational integration of processes and their interconnections Advanced aspects of business process management and analysis Future trends
Set of flashcards Details
| Flashcards | 95 |
|---|---|
| Language | English |
| Category | Micro-Economics |
| Level | University |
| Created / Updated | 10.09.2016 / 08.03.2022 |
| Licencing | Not defined |
| Weblink |
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Name three organizational challenges that make business process management relevant for an enterprise
Short product life cycle
Increasing customer demand
Globalization
Legal Constraints
Cost-efficient production/service delivery
Changes in IT
Name five problem areas that a process handbook can improve
Coordination issues
Low transparency on what is really done
Low customer involvement
Redundant data
Errors
Inconsistent product/service quality
Unclear procedures, competences …
Media breaks
Unnecessary waiting times
Describe the black box approach and its elements when looking at a process
Trigger to start the process
Input such as customer data
Guides - company rules
Enablers - tools, manpower to fulfill the process
Output - what the process produces
Outcome - the benefit created
Blackbox itself is a sequence of actions
Define what a business process is
a collection of activities that takes one or more kinds of input
and creates an output that is of value to the customer
Name and describe the four parts of business process management
Process design (model, analyze, simulate)
Process implementation (change the organization, implement processes in IT systems)
Process controlling (check the actual status of the processes using predefined measures, going for continuous improvement)
Strategic process management (define goals, objectives, strategically change the organization, and the processes … )
Name five possible reasons for introducing business process management
performance issues
quality issues
e-business integration
Software integration
multiple distribution channels
quicker time-to-market
customer satisfaction improvement
single face to the customer
certification need
Name the five goals of BPM
Reach consistency
Decrease cost
Increase speed
Maintain/ improve quality of process
Maintain/ improve quality of product
Describe the matrix organization
Mix between process- and functional organization
Process owner are responsible for process performance
Departments provide resources, services, …
Processes extend the functional organization
Different degrees of the “leading” form of organization possible
Conflicts towards responsibility, priorities, resources
