Business Process Analysis

Definition / Description / Modelling / Design of Processes Elicitation of process information Organizational integration of processes and their interconnections Advanced aspects of business process management and analysis Future trends

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Cartes-fiches	95
Langue	English
Catégorie	Gestion d'entreprise
Niveau	Université
Crée / Actualisé	10.09.2016 / 08.03.2022
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How can goals relate to each other?

Complementary
Indifferent
Competing

What are the Pro's of brainstorming?

Quick creation of „something“
Collaboration
Known approach
Lots of ideas generated

What are the Con's of brainstorming?

Not finished with brainstorming only
Bring live?
not tested
Consequences
Is it really a measure you brainstormed (or action, milestone, …)?

What is a KPI?

A key performance indicator is an important measure that is connected to the objectives of the process.

What are the Pro's of benchmarking?

Others do it!
Why re-invent the wheel?
Compare performance
Easy – look and ask
Easy to justify
Widely accepted

What are the Con's of benchmarking?

Selecting measures is not all
Not collaborative
No creativity
Can you really compare it?
Other company‘s strategy?
Our vision?

What are the Pro's of using available data when looking for measures?

Quick and easy
Low cost in data collection
Common understanding
Consistency in measures
Historic data

What are the Con's of using available data when looking for measures?

Yesterday‘s strategy
Not challenging the measure
Not collaborative
No big picture considered
New strategy unmeasured

What are the Pro's of Stakeholder-required information when looking for KPIs?

Get told what to do
Give what they want
Higher management commitment

What are the Con's of Stakeholder-required information when looking for KPIs?

Encourages autocratic leadership without collaboration and partnership
Stakeholders don‘t know about strategic direction -> fit?
Lack of ownership

What are the Pro's of using Experts when looking for KPIs?

We get told -> no work
Focus is clear
New ideas and experience
Have best-practices

What are the Con's of using Experts when looking for KPIs?

Right focus for us?
Are experts challenged?
Do we understand?
Costly
Do they understand our company?
Feasable in our company?
One size fits all?

What are the steps to develop measurements?

Have some business processes
Have some goals/ requirements for the processes described
Set some objectives according to the goals
Set/choose some measures for the objective (KPI)
Define way of measurement precisely

Business Process Management is a(an)

Process Framework

Technology Architecture

Academic Program

Management Discipline

Business processes define:

detailed components of enterprise architecture.

what we do and how we do it.

business performance capabilities.

how technology supports the business.

A core process ...

comprehends tasks that are directly destined for customers.

is about business management.

provides services like bookkeeping in a manufacturing company.

What is correct regarding value added chain diagrams?
Attention: more than one answer can be correct here!

When using value added chain diagrams, the process is divided into sub-processes which are then illustrated in relation to the other sub-processes.

It's a type of model that is used to visualize business processes of an organization.

It is a model that depicts durations of process steps in form of bars.

An enterprise process map is ...

an overview of the organizational structure

a graphical representation of the operational structure; i.e. the different business processes, often together with relations to other processes

a visualization of the core processes only

BPM provides strategies for managing:

products, processes, people, and profits with a balanced measurement system.

project management and technology implementation

business processes from an end-to-end perspective.

people, processes, and technology cost effectively.

Cycle time is ...

time, that is required technologically, in order to produce a product

the whole timespan that is required for conducting a complete process

the working time

time, where nothing is done in a process

Re-engineering is the fundamental rethinking and radical redesign of procesesses to improve performance dramatically in terms of:

no answers are correct

cost

speed

cost and speed

Which of the following items describe the project management process?

cost, time, quality, scope

negotiate, estimate, budget, report

plan, do, check, act

initiation, planning, executing, controlling, closing

A process can be documented using which of the following tools?

Process handbook

All of them

Flow diagrams

EPCs

To achieve the desired level of process performance and deliver customer value, process metrics must:

be monitored and controlled

be continually changed by executive management.

be easily benchmarked.

be automated.

A project process is best characterized by

High customization and high volume

Low customization and low volume

Low customization and high volume

High customization and low volume

What are the components of the ARIS house and what are the most common models to depict them?

organizational view: organizational chart
data view: ERM
control view: (e)EPC as well as a VAD
function view: the function tree
output view: product diagram

What does FMEA stand for?

Failure Mode and Effects Analysis

What is the RPN and how is it calculated?

Risk Priority Number = Severity rating (1-10) * Occurance rating (1-10) * Detection rating (1-10)

What are the main differences between Kaizen and Business Process Reengineering?

Kaizen: continuous improvement, previous knowledge is used, acceptance easier because small change, very detailed
Business Process Reengineering: redesign from scratch, riskier because completely new, not very detailed, acceptence risk

What are the 7 tools of quality?

Check sheet
Control chart
Histogram
Pareto chart
Scatter diagram (correlation)
Cause-and-effect diagram (Ishikawa diagram)
Flow chart (Brainstorming?)

Anxiety, inertia, cultures and contractual obligations can all contribute to what?

Triggers for change

Metaphors for the nature of organization

Resistance to change

Chaos theory

Process innovation refers to:

the development of a new service.

the development of new products or services.

the development of a new product.

the implementation of a new or improved production method.

Staff can be motivated to change with a new system introduction through directly rewarding them through which approach?

Negotiation and agreement.

Coercion

Participation and involvement.

Facilitation and support.

Education and persuasion

What is the RACI model used for?

Analyzing the business impact of an incident

Creating a balanced scorecard showing the overall status of Service Management

Documenting the roles and relationships of stakeholders in a process or activity

Defining requirements for a new service or process

Which of the following is NOT one of the ITIL core publications?

Service Optimization

Service Strategy

Service Transition

Service Design

An organisation's supply chain can be viewed from a system's perspective that starts with the acquisition of resources which are then transformed into products or services. Simply put, the sequence is represented:

Inputs - process - outputs

Sourcing - input - process - outputs

Process - inputs - outputs

Inputs - outputs - process

A sequence of business and information links is called a

Logistics network

Distribution network

Supply chain

Sales channel

CMMI is the acronym for:

Certification Management Model Instituted

Capability Maturity Model Integration

Capability Maturity Model Integrated

Capacity Management Model Institutionalized

The "Defined" maturity level in CMMI is maturity level

The process whereby national economies and business systems are becoming deeply interlinked with each other is called:

globalization

glocalization

global linking

internationalization

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