BEN1 / Voc. 12-28
All words 1/2
All words 1/2
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| Cartes-fiches | 223 |
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| Utilisateurs | 19 |
| Langue | English |
| Catégorie | Anglais |
| Niveau | Université |
| Crée / Actualisé | 25.10.2016 / 12.12.2017 |
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aesthetics
the way a product looks and feels
component
a part that is used for making something
conformance to specification
when something is made exactly as it has been
conformity to specification
when something is made exactly as it has been designed
consistency
something that is always the same or behave in the same way especially to a given standard
customer approval
satisfaction of a customer's needs
customer delight
great satisfaction that someone has with a company's products
customer expectations
the things that a customer expects from a company and its products
defect
a fault or mistake
elimination of variation
the act of getting rid of differences so that every product is exactly the same
employee involvement
the idea that all employees should be concerned about quality
exceed expectations
to be greater than an amount, limit, etc. that you expected
fault
a feature of something that makes it less good
features
the special things that a product offers
look and feel
the appearance and design of a particular product or service
obsolete
something that is obsolete is not useful anymore
perceived quality
a customer's judgement of how good or bad a product is
performance
how well a product does what it is intended to do
reliability
the quality of working well without any problems
reworking
the activity of doing something again to make it better
right first time
correct the first time you do something
satisfy customer needs
to meet the expectations and requirements of the customer
service
to examine and repair something, and keep it working well
serviceability
the degree to which a product is easy to examine and repair, and keep it working well
technical durability
the length of time that you can use a technical product before it becomes too old-fashioned to use
Total Quality Management
the job of making sure that the quality of products or services is good
value for money
how good a product or service is in relation to the amount of money you paid for it
zero defects
no faults
apply of certification
to make an offical request for a document that shows you have achieved a particular standard
competitive edge
when a company offers a better product or service than a competing company
continual improvement
when you always try to improve something
criteria
ways of judging something
customer satisfaction
satisfaction that customers have with a company's product or services
environmental management
management of a company in a way that does not damage the environment
environmentally susainable
using methods that do not harm the environment
fit for purpose
a product that meets the standards to do the job it is required to do
generic standards
standards that can be applied to any industry
human resources
the people who work for a company
input
something that is used in the process of making a product, for example materials or the people working on it
International Organization for Standardization
an organization in Geneva that consists of a network of national standards institutes in over 145 countries working in partnership with international organizations, governments, industry, business and sonsumer representatives
