Genesys Testfragen

Which of the following are functions of the Genesys Management Layer? (2)

What Event do we see in a T-Server log when a call is distributed from a queue?

Which attribute specifies the unique identifier of an interaction during its lifetime?

Applications can communicate with each other because, by default, they belong to which access group?

An Agent must be associated with an Agent Group, true or false?

You are a member of the Super Administrators access group and logged on through the Master Account and you select the Read-only Mode menu item. Which of the following will occur?

What is the main difference between Warm Standby and Hot Standby?

When considering the data storage requirements for a deployment, you need to consider that the Log Database can store which of the following types of records?  (3)

Which log level alone can give me call tracking messaging in the centralized logging screen of GAX?

To enable and configure network Level logging, which of the following must be done? (4)

Which of the following are types of alarm reactions? (2)

Routing applications rely on this server when it comes to resources (target) information.

The two routing components that are responsible for executing the routing logic and are part of the Orchestration Platform. They are Orchestration Server (ORS) and Universal Routing Server (URS). True or false?

URS executes the logic specified in the routing application created by the Composer: true or false?

ORS creates a list of destinations or targets based on the routing application, determines which target is most appropriate, and instructs T-Server where to route the interaction, true or false?

Using statistics and statuses from Stat Server, URS can select an agent as the target to route the interaction to, true or false?

Select which components make up the Orchestration Platform. (4)

Typical Routing logic starts with the Entry block and at a certain point moves on to the Target block and then finally moves to the Exit block, true or false?

When the customer calls the contact center, the call arrives at the switch. The call must be placed on which DN type for Genesys routing to be in control?

Which application must be connected to Stat Server to monitor the agents for routing purposes, which includes the status of agents available for routing, and the statistics for choosing between them (the best agent for routing purposes)

ORS connects to which component to get the SCXML file?

Which two components must be connected to the same T-Servers/SIP Servers so they can register for Directory Numbers and receive messages about interaction activity? (2)

Does URS have a technical licensing requirement? If so, which licenses can be used? (2)

Does ORS have a technical licensing requirement? If so, which license would be required?

T-Server/SIP Server generates and sends this message to URS and ORS asking for routing instructions:

The Genesys Routing platform passes the chosen target DN to the T-Server/ SIP Server using this message:

To ensure that the URS is prepared to process interactions according to requests that are received from ORS, which option must be set?

ORS & URS: InvokeFunctionalModule message is doing what?

Using Composer you can create an SCXML file which gets deployed to a Web Application Server, true or false?

Composer offers two different types of Projects, true or false?

Which folder in Composer stores and is used for viewing/editing routing diagrams?

Which folder in Composer stores SCXML code?

Once an interaction has been routed, the T-Server/SIP Server distributes this message to all the client applications that are registered for that routing point:

A contact center would like to modify certain routing information to react quickly to business changes and would like to provide business users the ability to change routing information in GAX. What is the function called?

URS identifies the target and checks with which application to find an available agent?

Which application tracks information for telephony events and object statuses such as status of Agents, Agent Groups, and DNs, and then converts this data into statistical information?

Genesys provides some “out-of-box” stats and templates for reports specific to your enterprise solution, true or false?

As a client, Stat Server collects and processes the information from URS and Configuration Server, true or false?

To which applications does StatServer supply statistical information  (2)

Which following products are part of the Operational Reporting solution?