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Julia Rawyler

Julia Rawyler

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Cartes-fiches 27
Langue English
Catégorie Gestion d'entreprise
Niveau Université
Crée / Actualisé 28.12.2020 / 14.01.2025
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What is management?

The planning, organizing, leading, and controlling of human and other resources to achieve organisational goals effectively and efficiently.

What are managers?

The people responsible for supervising the use of an organisation’s resources to meet its goals.

What are organizations?

Collections of people who work together and coordinate their actions to achieve a wide variety of goals or desired future outcomes.

What is a managers goal?

Achieving high performance

What is organisational performance?

measure of how efficiently and effectively managers use available resources to satisfy customers and achieve organisational goals

What is efficiency?

A measure of how well or how productively resources are used to achieve a goal

What is effectiveness?

A measure of the appropriateness of the goals an organization is pursuing and the degree to which the organization achieves those goals

What is the outcome of "low efficiency/high effectiveness"?

A product that customers want, but that is too expensive for them to buy.

Manager chooses the right goals to pursue, but does a poor job using the resources to achieve these goals.

 

 

What is the outcome of "low efficiency/low effectiveness"?

A low-quality product that customers do not want.

Manager chooses wrong goals to pursue and makes poor use of resources.

What is the outcome of "high efficiency/high effectiveness"?

A product that customers want at a quality and price they can afford.

Manager chooses the right goals to pursue and makes good use of resources to achieve these goals.

What is the outcome of "high efficiency/low effectiveness"?

A high-quality product that customers do not want.

Manager chooses inappropriate goals, but makes good use of resources to pursue these goals.

What are the four tasks of management?

  • Planning
  • Organizing
  • Leading
  • Controlling

What is "planning"?

Choosing appropriate organizational goals and courses of action to best achieve goals.

(Vision + mission, strategizing, goals + objectives)

What is "organizing"?

Establishing task and authority relationships that allow people to work together to achieve organizational goals.

(Organizational design, culture, delegating, change mgmt)

What is "leading"?

Motivating, coordinating, and energizing individuals and groups to work together to achieve organizational goals.

(Leadership, motivation, communications, groups + teams)

What is "controlling"?

Establishing accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals.

(Evaluation, feedback, quality control, systems/processes)

What is the function of a CEO?

  • Responsible for performance of all departments
  • Establishes organisational goals
  • Decides how different departments should interact

What is the function of Top Managers?

  • Monitors how well middle managers in each department use resources to achieve goals

What is the function of Middle Managers?

  • Supervise first-line managers
  • find best way to use resources to achieve organizational goals

What is the function of First-line Managers?

  • Supervise non-managerial employees

What is a department?

A group of managers and employees who work together and possess similar skills or use the same knowledge, tools, or techniques.

What kind of skills does a manager need?

  • Conceptual skills
    the ability to analyze and diagnose a situation and distinguish between cause and effect
     
  • Human skills
    the ability to understand, alter, lead, and control the behavior of other individuals and groups
     
  • Technical skills
    Job-specific skills required to perform a particular type of work or occupation at a high level

What kind of challenges exist for global management?

  • Building competitive advantage
  • Maintaining ethical and socially responsible standards
  • Managing a diverse workforce
  • Utilizing IT and e-commerce
  • Practicing global crisis management

What can be seen as competitive advantage?

  • Ability of an organisation to outperform other organisations
  • Produce desired goods or services more efficiently and effectively than competitors

What are the building blocks of competitive advantage?

  • Efficiency
  • Innovation
  • Quality
  • Responsiveness to customers

What are company stakeholders?

The people and groups that supply a company with its productive resources and so have a claim on and stake in the company.

List the 6 stakeholders a company has

  • Stockholders
  • Managers
  • Customers
  • Employees
  • Suppliers and distributors
  • Community, society, and nation-state