Principles of Management Multiple Choice
Course FHNW
Course FHNW
Kartei Details
| Karten | 182 |
|---|---|
| Sprache | English |
| Kategorie | BWL |
| Stufe | Universität |
| Erstellt / Aktualisiert | 28.12.2020 / 14.01.2025 |
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Rashid works for an organization in which authority is centralized, tasks and rules are clearly specified, and employees are closely supervised. Which organizational structure does this describe?
A mechanistic structure is one in which authority is centralized, tasks and rules are clearly specified, and employees are closely supervised.
The highest level of decision making, which involves decisions by the members of the top management concerning the organization's goals, overall strategy, and structure, is the ________ plan.
The corporate-level plan contains top management's decisions concerning the organization's mission and goals, overall (corporate-level) strategy, and structure.
Which of the following is true about direct supervision?
Direct supervision is expensive because a manager can personally manage only a relatively small number of subordinates effectively. Therefore, if direct supervision is the main kind of control being used in an organization, a lot of managers will be needed and costs will increase.
When the new game controller came out, customers soon went on the website to complain that it was difficult to operate because the buttons were too small. The engineers received this information and quickly released a new model with larger buttons. What type of control aided this decision?
At the output stage, managers use feedback control to provide information about customers' reactions to goods and services so corrective action can be taken if necessary.
With _______ change, the emphasis is on making changes quickly and dealing with problems as they arise; it is revolutionary in nature.
With top-down change, top managers identify the need for change, decide what to do, and then move quickly to implement the changes throughout the organization.
________ is a corporate-level strategy that involves a company entering an industry it was previously not associated with in order to produce and distribute new kinds of goods and services.
Diversification is the corporate-level strategy of expanding a company's business operations into a new industry in order to produce new kinds of valuable goods or services.
_____ are a set of beliefs that distinguish between what a society considers to be right and wrong, good and bad, or desirable and undesirable.
Values are beliefs about what a society considers to be good, right, desirable, or beautiful—or their opposites.
________ is the permanent, ongoing, intense competition brought about in an industry by advancing technology or changing customer tastes.
Permanent, ongoing, intense competition brought about in an industry by advancing technology or changing customer tastes is called hypercompetition.
When measuring actual performance,
The second step in the control process is to measure actual performance. In practice, managers can measure or evaluate two things: (1) the actual outputs that result from the behavior of their members and (2) the behaviors themselves. In general, the more nonroutine or complex organizational activities are, the harder it is for managers to measure outputs or behaviors.
Which of the following is true about revolutionary change?
Revolutionary change is rapid, dramatic, and broadly focused. Revolutionary change involves a bold attempt to quickly find new ways to be effective. It is likely to result in a radical shift in ways of doing things, new goals, and a new structure for the organization.
What can decrease the effectiveness of an MBO (management by objectives) system?
Managers and their subordinates at all levels must believe that performance evaluations are accurate and fair. Any suggestion that personal biases and political objectives play a part in the evaluation process can lower or even destroy MBO's effectiveness as a control system.
A fair complaint procedure to investigate charges of sexual harassment should
A fair complaint procedure should be managed by a neutral third party, ensure that the complaints are dealt with promptly and thoroughly, protect and fairly treat victims, and ensure that alleged harassers have been fairly treated.
The degree to which programmed solutions are available to people or functions to solve the problems they encounter is known as
In a first of its kind, a multinational tire manufacturer introduces a new range of premium tires that can handle extreme temperatures better at a higher price. The tires are designed keeping in mind the climatic conditions in the Middle East and products are marketed only in the Middle East. The manufacturer is pursuing
Serving only one segment of the overall market and trying to be the most differentiated organization serving that segment is called focused differentiation strategy.
The principle of distributive justice dictates
The principle of distributive justice dictates fair distribution of pay, promotions, job titles, interesting job assignments, office space, and other organizational resources among members of an organization.
When faced with an oncoming hurricane, Jonah's group came up with a plan for what to do if it caused a lot of damage to the offices, and what to do if their suppliers sustained damage. They also discussed what to do if the damage to the company was minor but employees' homes were damaged. They were engaging in ________ planning.
Scenario planning (also known as contingency planning) is the generation of multiple forecasts of future conditions followed by an analysis of how to respond effectively to each of those conditions.
Why is direct supervision expensive?
One of the reasons why direct supervision is expensive is because a manager can personally manage only a relatively small number of subordinates effectively. Therefore, if direct supervision is the main kind of control being used in an organization, a lot of managers will be needed and costs will increase.
According to Mintzberg's typology, a manager who establishes agreements with other organizations about pooling company resources while working on joint projects is a(n)
According to Henry Mintzberg, a manager who works with other organizations to establish agreements to pool resources to work on joint projects is a negotiator.
Job design can be defined as the process of
Job design is the process by which managers decide how to divide into specific jobs the tasks that have to be performed to provide customers with goods and services.
In a ________ layout, the product's component parts are produced in remote workstations and brought to the production area for final assembly.
In a fixed-position layout, the product stays in a fixed position. Its component parts are produced in remote workstations and brought to the production area for final assembly.
At the beginning of a fiscal year, Bob undertakes various activities to make labor demand and supply forecasts. Bob does these activities as a part of
Human resource planning includes all the activities managers engage in to forecast their current and future human resource needs.
Which of the following steps of the control process involves goal setting?
At Step 1 in the control process, managers decide on the standards of performance, goals, or targets that they will use in the future to evaluate the performance of the entire organization or part of it.
Claire directed the live five o'clock news program, but she felt she had more to contribute, so her manager added a midday talk show to her directing responsibilities. This is an example of
Job enlargement is increasing the number of different tasks in a given job by changing the division of labor.
A _________ is a broad declaration of an organization's purpose that identifies the organization's products and customers and distinguishes the organization from its competitors.
A mission statement is a broad declaration of an organization's purpose that identifies the organization's products and customers and distinguishes the organization from its competitors.
A small plumbing and heating company needed an installer, but they had poor experiences in the past with new hires who did not know what they were doing. They decided to have each applicant go on a call with a current installer and demonstrate their abilities under supervision. This is a(n) _______ test.
Performance tests measure job applicants' performance on actual job tasks.
Gathering background information, performance tests, physical ability tests, and references are all examples of
There are several selection tools that help managers sort out the relative qualifications of job applicants and appraise their potential for being good performers in a particular job. These tools include background information, interviews, paper-and-pencil tests, physical ability tests, performance tests, and references.
Paul was a district manager in San Francisco. When a district manager position opened up in Boston, he was approached about taking it because the territory needed an experienced manager. This is a type of
Employees recruited internally are either seeking lateral moves (job changes that entail no major changes in responsibility or authority levels) or promotions.
Cameo Ltd., a record label company, subsequently entered the airline industry to expand business. This example of a record label company entering the airline industry is an example of
The principle of _____ specifies that an employee should receive orders from, and report to, only one superior.
The principle of unity of command specifies that an employee should receive orders from, and report to, only one superior.
Which of the following is a step to manage diversity effectively?
Managers can take a number of steps to change attitudes and values and promote the effective management of diversity. Empowering employees to challenge discriminatory behaviors, actions, and remarks is one of the many steps.
Managers are responsible for acquiring, developing, protecting, and utilizing the resources an organization needs to be efficient and effective. One of the most important resources in all organizations is human resources—the people involved in producing and distributing goods and services. Human resources include all members of an organization, ranging from top managers to entry-level employees. Effective managers realize how valuable human resources are and take active steps to make sure their organizations build and fully utilize their human resources to gain a competitive advantage. Organizational architecture is the combination of organizational structure, control systems, culture, and a human resource management system that managers develop to use resources efficiently and effectively. Human resource management activities consist of five major components.
a) Define human resource management
b) Identify and list the five major components of a human resource management system
a) Activities that managers engage in to attract and retain employees and to ensure that they perform at a high level and contribute to the accomplishment of organizational goals
b)
- Recruitment and selection
- Training and development
- Performance appraisal and feedback
- Pay and benefits
- Labour relations
According to Hofstede, _____ societies value personal freedom and self-expression and adhere to the principle that people should be judged by their personal achievements rather than by their social background.
According to Hofstede, individualistic cultures value personal freedom and self-expression. Individualism adheres to the principle that people should be judged by their personal achievements rather than by their social background. In Western countries, individualism usually includes admiration for personal success, a strong belief in individual rights, and high regard for individual entrepreneurs.
In order to design for ease of production, a company should
The more steps required to assemble a product or provide a service, the more opportunities there are for making a mistake. It follows that designing products that have fewer parts or finding ways to simplify providing a service should be linked to fewer defects or customer complaints.
In Juan's job as manager, he is required to be able to perform all of the tasks his employees perform and to take continuing education classes to stay on top of new trends and technologies. According to Hackman and Oldham, it can be said that his job has
Skill variety is the extent to which a job requires that an employee use a wide range of different skills, abilities, or knowledge.
_____ involves encouraging all employees to perform at a high level to help the organization achieve its vision and goals.
In leading, managers articulate a clear organizational vision for the organization's members to accomplish, and they energize and enable employees so everyone understands the part he or she plays in achieving or- ganizational goals. Leadership revolves around encouraging all employees to perform at a high level to help the organization achieve its vision and goals.
The _____environment includes the wide-ranging global, economic, technological, sociocultural, demographic, political, and legal forces that affect organizations.
The general environment includes the wide-ranging global, economic, technological, sociocultural, demographic, political, and legal forces that affect the organization and its task environment. For the individual manager, opportunities and threats resulting from changes in the general environment are often more difficult to identify and respond to than are events in the task environment.
The term _____ alludes to the invisible barriers that prevent minorities and women from obtaining upper-level positions in the workplace.
A graph of the profitability of each of an organization's products in a product line over the past three years is an example of
Information is data that are organized in a meaningful fashion, such as in a graph showing the change in sales volume or costs over time.
There has been a rapid increase in the percentage of the population of a third-world nation switching to cellular technology in recent years. A major multinational telecommunication services company decides to take advantage of this change and plans to set up an industry in the country with the intention of dominating the country's telecommunication market. This is an example of a _____ strategy.
Corporate-level strategy specifies in which industries and national markets an organization intends to compete and why.
Alexander lives in a country that highly values individualism and the importance of upward mobility. These values are elements of
National culture is the set of values that a society considers important and the norms of behavior that are approved or sanctioned in that society. Societies differ substantially in the values and norms they emphasize.
