Principles of Management Multiple Choice
Course FHNW
Course FHNW
Fichier Détails
| Cartes-fiches | 182 |
|---|---|
| Langue | English |
| Catégorie | Gestion d'entreprise |
| Niveau | Université |
| Crée / Actualisé | 28.12.2020 / 14.01.2025 |
| Lien de web |
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Middle managers are responsible for_________________________.
Middle managers are responsible for finding the best way to organize human and other resources to achieve organizational goals. A major part of the middle manager's job is developing and fine-tuning skills and know- how, such as manufacturing or marketing expertise, that allow the organization to be efficient and effective.
Which type of product innovation results in gradual improvements and refinements of products over time?
Incremental product innovation results in gradual improvements and refinements of products over time as existing technologies are perfected and functional managers learn how to perform value chain activities in better ways.
Training and development, a component of human resource management, is primarily used to
After recruiting and selecting employees, managers use the second component, training and development, to ensure that organization members develop the skills and abilities that will enable them to perform their jobs effectively now and in the future.
Inflation is an example of a(n) _____force in an organization's environment.
Increasing the accuracy of perceptions will
One aspect of developing the appropriate values and attitudes is to take steps to increase the accuracy of perceptions. Managers should consciously attempt to be open to other points of view and perspectives, seek them out, and encourage their subordinates to do the same.
Telling lewd jokes or displaying sexually oriented objects about the workplace are examples of _____ sexual harassment.
Lewd jokes, sexually oriented comments or innuendos, vulgar language, displays of pornography, displays or distribution of sexually oriented objects, and sexually oriented remarks about one's physical appearance are examples of hostile work environment sexual harassment.
_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
Stereotypes are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
Jeremy has a personal library with over 5,000 novels of various genres, most of them bought from Benison's Book House. He is an example of a Benison Book House's
Individuals and groups that buy the goods and services an organization produces are called customers.
An organization that increases its quality can improve its profits by _____ the prices of its products due to increased reliability and _____ its operating costs due to increased productivity.
What is a drawback of bureaucratic control?
Establishing rules is always easier than discarding them. Organizations tend to become overly bureaucratic over time as managers do everything according to the rule book. If the amount of red tape becomes too great, decision making slows and managers react sluggishly to changing conditions.
A(n) _______ culture emphasizes entrepreneurship and respect for the employee and allows the use of organizational structures that empower employees to make decisions and motivate them to succeed.
An adaptive culture develops an emphasis on entrepreneurship and respect for the employee and allows the use of organizational structures, such as the cross-functional team structure, that empower employees to make decisions and motivate them to succeed.
Bureaucratic control is most useful when
Bureaucratic control is most useful when organizational activities are routine and well understood and when employees are making programmed decisions.
_____ is the process by which managers create a specific type of organizational structure and culture.
Which of the following should an organization do in order to obtain a competitive advantage through superior efficiency?
_____ refer(s) to specific sets of written instructions about how to perform a certain aspect of a task.
Standard operating procedures (SOPs) are specific sets of written instructions about how to perform a certain aspect of a task.
After defining effective strategies to attain an organization’s mission and goals, managers are confronted with challenges of
The planning process goes beyond just identifying effective strategies; it also includes plans to ensure that these strategies are put into action.
In a(n) ________ strategy, managers try to gain a competitive advantage by focusing the energy of all the organization's departments or functions on driving the company's expenses down below the expenses of its industry rivals.
With a low-cost strategy, managers try to gain a competitive advantage by focusing the energy of all the organization's departments or functions on driving the company's costs down below the costs of its industry rivals.
The ________ function of the value chain can help create value through brand positioning and advertising that increase customer perceptions of the utility of a company's product.
Marketing can help create value through brand positioning and advertising that increase customer perceptions of the utility of a company's product. Once a new product has been developed, the marketing function's task is to persuade customers that the product meets their needs and convince them to buy it.
A manager in the leader role manages diversity in an organization by
Anything new or better about the way an organization operates or the goods and services it produces is the result of its
Anything new or better about the way an organization operates or the goods and services it produces is the result of innovation. Successful innovation gives an organization something unique or different about its products that rivals lack.
Allowing a foreign organization to take charge of manufacturing and distributing a product in its country or world region in return for a negotiated fee is referred to as
A _____ is a plan of action to improve the ability of each of an organization's departments to perform its task-specific activities in ways that add value to an organization's goods and services.
Top managers and cross-functional team members at a large consumer products division developed a written agreement to guide them in the product development process. The agreement included information on who was responsible for tasks, what resources were needed to complete those tasks, and budgets and time lines. This agreement is called a
In some companies, top managers and cross-functional team members sign a contract book, a written agreement that details factors such as responsibilities, resource commitments, budgets, time lines, and development milestones.
In what way does the task environment differ from the general environment?
What occurs in a country when it loses capital?
A fast flow of capital means that individual countries or world regions can find themselves in trouble when companies and investors move their capital to invest it in more productive ways in other countries or world regions—often those with lower labor costs or rapidly expanding markets. When capital leaves a country, the results are higher unemployment, recession, and a lower standard of living for its people.
Which customer exhibits brand loyalty?
Brand loyalty is customers' preference for the products of organizations currently in the task environment. In this case, Connie exhibits brand loyalty by limiting her purchasing to one brand regardless of price.
Kruger Company was considering adding extra stores in a minor metro area, but it determined that its main competitor already had several locations there so it decided to put its stores elsewhere. According to Michael Porter, which threat impacted Kruger's decision?
This is an example of how the level of rivalry in an industry can impact a business decision. It created a threat that impacted the business decision.
Gabriela is a manager at a restaurant that just started offering drive-through pickup for its customers. While many people enjoy eating meals at the restaurant, the drive-through business has been growing quickly. Gabriela is deciding how to divide specific tasks among her employees to become more efficient. Gabriela is changing the
According to Hofstede, societies that are _____ are easygoing, value diversity and equality, and tolerate differences in personal beliefs and actions.
According to Hofstede, societies low on uncertainty avoidance (such as the United States and Hong Kong) are easygoing, value diversity, and tolerate differences in personal beliefs and actions.
A toy manufacturing company which previously sold its products through a popular toy and juvenile-product retailer decides to enter the retail industry, quickly establishing several retail outlets exclusively for its products. The toy manufacturing company is engaging in
The marketing manager at RST Consulting allocates annual bonuses to employees based on performance evaluations. What principle is the manager following?
Managers have an obligation to ensure that distributive justice exists in their organizations. This does not mean that all members of an organization receive identical or similar outcomes; rather, it means that members who receive more favorable outcomes than others have made substantially higher or more significant contributions to the organization.
The theory of management that has evolved from the middle to the late 20th century focuses on
Management practices from the middle to the late 20th century focus on the theories developed to help explain how the external environment affects the way organizations and managers operate.
In a ________ layout, machines are organized so that each operation needed to manufacture a product or process a patient is performed at workstations arranged in a fixed sequence.
The way in which machines, robots, and people are grouped together affects how productive they can be. In a product layout, machines are organized so that each operation needed to manufacture a product or process a patient is performed at workstations arranged in a fixed sequence.
A ________ strategy adds value to a product by finding ways to make it better than a competitor’s product.
A differentiation strategy adds value to a product by finding ways to make it superior in some way to the products of other companies. It is one of the two basic business-level strategies to add value to an organization's products and achieve a competitive advantage over industry rivals.
When the owner of a small business started the company, she spent time identifying goals, managing resources, and determining the actions leading to the achievement of the goals. This describes making decisions about
Strategy is a cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals.
_____ are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people.
Stereotypes are composed of simplistic and often inaccurate beliefs about the typical characteristics of particular groups of people. They are usually based on a visible characteristic such as a person’s age, gender, or race.
The cellphone division of a multinational corporation has granted its research and development department funds to create new technologies to ensure the organization stays ahead of its competitors in the market. This decision by the cellphone division is an example of the organization's ________ strategy.
usiness-level strategy is a plan that indicates how a division or business unit intends to compete against its rivals in an industry.
As the managers plan for the future, they want to be able to handle unexpected circumstances. They are developing backup plans with alternative courses of action in case conditions change. This is an example of
________ focuses on improving value chain processes to increase quality.
Six Sigma shares with TQM its focus on improving value chain processes to increase quality.
A firm manufactures custom-made furniture based on customer specifications. Which of the following facilities layouts would best suit the firm's needs?
A process layout is often suited to manufacturing settings that produce a variety of custom-made products, each tailored to the needs of a different kind of customer.
