Principles of Management Multiple Choice

Which type of appraisal assesses what employees actually do on the job?

Which type of control is used by employees to constantly monitor the quality of the goods or services they provide at every step of the production process and inform managers as soon as they discover problems?

The manager at East End Burgers regularly speaks with customers to find out what improvements they might suggest to the product and service. The manager is determining if his ________ of what his customers like is accurate.

In which scenario is the selection process being used?

A company intends to expand internationally but wants the lowest possible risk or uncertainty. The organization is most likely to pursue its global operations through

_______ systems are the formal monitoring, evaluation, and feedback systems that allow managers to determine if the organization's strategy and structure are working according to plan.

Helen doesn’t always agree with her manager’s decisions, but she always follows her manager’s orders. This obedience to a manager's authority is most consistent with Fayol's principle of _____.

Many managers rely on _______, a comprehensive standardized questionnaire compiled by jobholders and their managers, to conduct job analyses.

A small publishing company did not have enough employees to manage all of its projects, so it used _______ by hiring freelancers to manage some of the titles.

_______ change is an evolutionary approach to change in which managers at all levels work together to develop a detailed plan for change.

FedEx has divided operations by creating a division in each region of the world in which it operates. FedEx uses a _______ organizational structure.

PJ’s changed to a _______ benefit plan in order to allow employees to choose the plan they preferred.

_______ is the degree to which a tool or test measures the same thing each time it is administered.

The GLOBE Project looks at nine cultural dimensions, including ________, which focuses on the degree to which members of an organization are confrontational and aggressive in their relationships with others.

Which function of management involves monitoring the organization in order to determine if the organization is operating efficiently and effectively?

Which of the following is an aim of distributive justice within an organization?

A manager in a disseminator role manages diversity in an organization by

Users of Adobe Reader, created by Adobe Systems Incorporated, are prompted to provide feedback on their experiences with the software in a bid to improve the product. In this case, Adobe Systems Incorporated is trying to gain a competitive advantage through

The tendency to focus attention on individuals who are conspicuously different from us is referred to as the _____ effect.

Administrative management is the study of how_____________________.

The more difficult it is to enter the task environment

What is the advantage of the flexibility afforded by a matrix structure?

In _______, learning occurs in the work setting as employees perform the duties expected of them.

Which of the following is true about an organization with a stable external environment and readily available resources?

Which of the following is a consequence of restructuring?

_______ estimates the qualifications and numbers of employees an organization will need given its goals and strategies.

_____ capital is the flow of power and influence around the world using diplomacy, persuasion, and force of arms to protect the right or access of a country.

In _____, managers and their subordinates meet whenever the need to discuss ongoing progress and areas for improvement arises.

Effective management of diversity means more than hiring diverse employees. It means learning to appreciate and respond appropriately to the needs, attitudes, beliefs, and values that diverse people bring to an organization. It also means correcting misconceptions about why and how various kinds of employee groups differ from one another and finding the most effective way to use the skills and talents of diverse employees. Not only are the diversity and integration of the global workforce increasing, but suppliers and customers are also becoming increasingly diverse. Managers need to manage diversity proactively to attract and retain the best employees and com- pete effectively in a global environment. For example, managers at the audit and consulting firm Deloitte have instituted a program to encourage minority suppliers to compete for its business, and the firm sponsors schools and colleges that supply a stream of well-trained recruits. Various kinds of barriers arise to managing diversity effectively in organizations. Some barriers originate in the person doing the perceiving; others are based on the information and schemas that have built up over time concerning the person being perceived. To overcome these barriers and effec- tively manage diversity, managers (and other organizational members) must possess or develop certain attitudes and values as well as the skills needed to change other people’s attitudes and values. Managers can take a number of steps to change attitudes and values and promote the ef- fective management of diversity.

Identify and list five steps in managing diversity that managers can take.

______ diversity suggests that managers need to be sensitive and responsive to the needs and concerns of workers who may be less fortunate than themselves in terms of income and financial resources.

The ________ is a technique that forces managers to choose among competing projects so functional resources are not spread thinly over too many projects.

The purpose of ________ is to create teams of expert change agents, known as "green belts and black belts," to take control of the problem-finding and problem-solving process and then to train other employees in implementing solutions.

Trade policy is important because it affects the flow of minerals, lumber, and food products between countries. These products are called _______ capital.

Maisie works in a factory that makes and packages dog food. Her only job is to check the weight of the boxes as they come off the assembly line. This is a form of job

_____ are unwritten, informal codes of conduct that prescribe how people should act in particular situations and are considered important by most members of a group or organization.

Multimodule application software packages that coordinate the various functional activities of organizations are called _____ systems.

The supervisor of medical billing at a hospital has established a practice that helps her docu- ment her employees’ skills, performances, and abilities. This information helps the supervisor make objective decisions when promoting employees in her department. Which principle are the supervisor's actions based on?

Keisha works for a marketing firm, directly managing five employees and operations while reporting to a higher ranking manager. Keisha's position in the firm is a(n) ________ manager.

What is a disadvantage of using external recruiting?

How is a product team structure different from a matrix structure?