POM Chapter 12 - Human Resource Management

To develop executives who will have an understanding of, and expertise in, a variety of
functions, products and services, and markets, managers make sure that executives
with high potential have different job proficiencies, some in line positions and some in
staff positions. This is employee development through _____.

In order to develop employees who can take on new responsibilities and more
challenging positions, an organization provides a tuition reimbursement program to its
employees. In this case, the organization is aiming to develop its employees through
_____.

_____ refers to a manager's evaluation of a subordinate's job performance and her
contributions to the organization.

_____ is the process by which a manager shares performance appraisal information
with a subordinate and develops a plan for the future development of that subordinate

_____ are used by managers to assess subordinates on personal characteristics that
are relevant to job performance, such as skills, abilities, or personality

Which of the following is true about traits and trait appraisals?

_____ appraisals assess what workers are like while _____ appraisals assess what
workers do.

Organizations that focus on the actual outcomes of work behaviors rather than how the
outcome has been achieved, is using _____.

A sales manager working for a car dealership evaluates each one of his sales staff
solely on the number of cars sold by each member in one month and not by the
method used to make the sales. This is an example of a(n) _____.

Behaviorally anchored rating scale (BARS) and the behavior observation scale (BOS)
that measures performance as perceived by the manager are often used in _____.

In order to improve performance and motivation, Scott's performance is evaluated not
only by his direct manager, but also by his customers, subordinates, and coworkers.
This is an example of a _____.

An organization that officially fixes meetings on a particular day on a yearly
basis between a manager and a subordinate in which the subordinate is given
feedback on her performance uses the _____ method.

In _____ managers and their subordinates meet whenever the need to discuss ongoing
progress and areas for improvement arises

A broad comparative concept that refers to how an organization's monetary
compensation incentives compare, in general, to those of other organizations in the
same industry employing similar kinds of workers is known as:

A(n) _____ clusters jobs into categories reflecting their relative importance to the
organization and its goals, levels of skill required, and other characteristics managers
consider important.

_____ is an example of a benefit that is legally required and hence not optional

_____ are the activities managers engage in to ensure that they have effective working
relationships with the labor unions that represent their employees' interests

The act that made it legal for workers to organize into unions was the _____.

Negotiation between labor unions and managers to resolve conflicts and disputes
about important issues such as working hours, wages, working conditions, and job
security is called _____.

A neutral third party called a(n) _____ is usually called in to resolve any conflict that
may arise over the interpretation of the contract that spell out the terms of the collective
bargaining agreement.