POM Chapter 11 - Organizational Control and Change

The process by which managers monitor and regulate the efficiency and effectiveness
of the workers in an organization is called _____.

The formal monitoring, evaluation, and feedback systems that allow managers to
determine if the organization's strategy and structure are working according to plans
are known as _____ systems.

Which of the following types of control allows managers to anticipate problems before
they arise?

During the input stage, managers use __________ control procedures to anticipate
problems before they occur.

RST Consulting screens job applicants by viewing their résumés electronically and
using several interviews to select highly skilled people. By doing so, the managers at
RST consulting ensure that the wrong candidates are not picked for a particular job. This
is an example of:

Starling Manufacturing Inc. has carefully set up strict specifications for raw materials
that are sourced from suppliers. It follows a three-step approval process to select new
suppliers and ensures that they are aware of raw material specifications. This is an
example of:

Which of the following types of controls do managers use during the conversion stage
to gain feedback on the conversion process?

Which of the following types of controls helps monitor the quality of goods or services
provided during the production process?

Which of the following types of controls do managers use during the output stage of
transforming raw materials into finished goods?

An organization monitors the number of customer returns for each product model as a
part of an attempt to recognize defective products. This is an example of:

Which of the following is the first step of the control process?

Which of the following steps of the control process involves goal setting?

Which of the following can hurt the performance of an organization?

Once managers have chosen the standards to evaluate performance, the next step in
the control process is to:

Which of the following is true of measuring actual performance?

Which of the following cannot be measured easily?

Once managers have measured actual performance, they should:

Which of the following is true of the control process?

The final step in the control process is to:

Which of the following is true of the control process?

Why is return on investment (ROI) the most commonly used financial performance
measure?

Which of the following financial measures is a result of dividing a company's operating
profit by its sales revenues?

Which of the following can be inferred from calculating a company's operating margin?

Which of the following financial ratios measures the ability of the organization to pay its
short-term debts?

Which type of financial ratio is computed by dividing the organization's present assets
by its present liabilities?

_____ shows whether an organization can pay claims of short-term creditors without
selling inventory

The times-covered ratio, which measures the degree to which managers use debt or
equity to finance ongoing operations, is a type of _____.

Which type of financial ratio measures how well the managers of an organization are
creating value from the organization's assets?

Which of the following describes stretch goals?

What is an operating budget?

As the regional manager, Ted's performance is evaluated on the difference between
the sales revenues generated by his region and the cost of making those goods and
services. Ted is being evaluated using:

As regional manager of KIM Corp., Dwight, is given an operating budget of $1 million
for that financial year and is evaluated on the basis of the amount of goods produced
based on that budget. Dwight's performance is evaluated on a(n):

Which of the following is a mechanism of behavior control?

What is the most immediate and potent form of behavior control?

_____ allows managers to become personally involved with their subordinates and
mentor them.

Which of the following is true of direct supervision?

Which of the following is true of direct supervision?

Which of the following provides a framework to monitor progress toward achieving
goals?

A formal system for evaluating subordinates' behavior by their ability to achieve specific
goals is called:

MBO starts when top managers