POM Chapter 11 - Organizational Control and Change
Principles of Management POM Chapter 11 - Organizational Control and Change
Principles of Management POM Chapter 11 - Organizational Control and Change
Set of flashcards Details
| Flashcards | 60 |
|---|---|
| Students | 26 |
| Language | English |
| Category | Micro-Economics |
| Level | University |
| Created / Updated | 11.01.2020 / 10.01.2025 |
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The set of values, norms, and expectations of behavior which control the ways in which
workers interact with one another within the organization is known as
The control exerted on individuals and groups in an organization by shared values,
norms, standards of behavior, and expectations is called:
Which of the following is true of clan control?
_____ is the movement of an organization away from its present state toward some
preferred future state to increase its efficiency and effectiveness
According to the force-field theory
When is an organization in a state of inertia?
According to Lewin's force-field theory, what must an organization do to change?
Which of the following types of change is gradual, incremental, and narrowly focused?
Which of the following is true of evolutionary change?
Which of the following types of change is rapid, dramatic, and broadly focused?
Which of the following is true of revolutionary change?
Which of the following steps of the organizational change process includes identifying
obstacles to change?
The first step managers must take to manage change effectively is to:
A change that is gradual, in which managers at all levels work together to develop a
detailed plan for change, is called a(n) __________.
Which of the following steps of the organizational change process includes
benchmarking?
The process by which managers monitor and regulate the efficiency and effectiveness
of the workers in an organization is called _____.
The formal monitoring, evaluation, and feedback systems that allow managers to
determine if the organization's strategy and structure are working according to plans
are known as _____ systems.
Which of the following types of control allows managers to anticipate problems before
they arise?
During the input stage, managers use __________ control procedures to anticipate
problems before they occur.
RST Consulting screens job applicants by viewing their résumés electronically and
using several interviews to select highly skilled people. By doing so, the managers at
RST consulting ensure that the wrong candidates are not picked for a particular job. This
is an example of:
Starling Manufacturing Inc. has carefully set up strict specifications for raw materials
that are sourced from suppliers. It follows a three-step approval process to select new
suppliers and ensures that they are aware of raw material specifications. This is an
example of:
Which of the following types of controls do managers use during the conversion stage
to gain feedback on the conversion process?
Which of the following types of controls helps monitor the quality of goods or services
provided during the production process?
Which of the following types of controls do managers use during the output stage of
transforming raw materials into finished goods?
An organization monitors the number of customer returns for each product model as a
part of an attempt to recognize defective products. This is an example of:
Which of the following is the first step of the control process?
Which of the following steps of the control process involves goal setting?
Which of the following can hurt the performance of an organization?
Once managers have chosen the standards to evaluate performance, the next step in
the control process is to:
Which of the following is true of measuring actual performance?
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