POM Chapter 01 - Managers and Managing

Which of the following is a characteristic of first-line managers?

Which of the following is true of first-line managers?

Middle managers are responsible for

Which of the following is a true of middle managers?

Which of the following is true of top managers?

Which of the following is a primary concern of top managers?

The ability to analyze and diagnose a situation and to distinguish between cause and
effect is a

The general ability to understand, alter, lead, and control the behavior of other workers
is a _____ skill

Bob was recently promoted to the position of manager of the engineering division in his
company because of his knowledge and his ability to perform all the functions required
in his field. In this instance, Bob was promoted because of his _____ skill.

Core competency is

Owing to financial problems in the organization, the top management of an investment
bank decided to reduce the number of middle managers by 10 percent. This is an
example of _____.

Due to declining global sales, Makeown Ventures Inc. announced that it would lay off
12 percent of its existing workforce over the next few months. This is an example of

Which of the following is a consequence of restructuring?

_____ involves contracting with another company, usually in a low-cost country abroad,
to have it perform a work activity the organization previously performed itself, such as
manufacturing, marketing, or customer service.

_____ is a management technique that involves giving employees more authority and
responsibility over how they perform their work activities.

A group of employees who assume collective responsibility for organizing, controlling,
and supervising their own work activities is known as a:

_____ is defined as the ability of one organization to outperform other organizations
because it produces desired goods or services more efficiently and effectively than its
competitors.

The four building blocks of _____ are superior efficiency; quality; speed, flexibility, and
innovation; and responsiveness to customers.

_____ is the creation of a new vision for a struggling company using a new approach to
planning and organizing to make better use of a company’s resources and allow it to
survive and eventually prosper.

The process of creating new products that customers want is called