POM Chapter 02 - The Evolution of Management Thought

_____ refers to a system where small workshops run by skilled workers produce handmanufactured
products.

Job specialization refers to

_____ is the process by which division of labor occurs as different workers gain
expertise in tasks over time.

According to Taylor, the production process becomes more efficient with:

Which of the following statements is consistent with the principles of scientific
management?

Which of the following is true of scientific management?

An advantage of achieving the right worker–task specialization and linking people and
tasks by the speed of the production line is:

Administrative management is the study of:

_____ refers to a system of task and authority relationships that controls how
employees use resources to achieve a company’s goals.

_____ refers to a formal system of organization and administration designed to ensure
efficiency and effectiveness.

In a bureaucracy, a manager’s formal authority derives from:

The power to hold workers accountable for their actions and to make decisions about
the use of organizational resources is known as:

_____ gives managers the right to direct and control their subordinates’ behavior to
accomplish organizational goals.

When the tasks and authority associated with various positions in the organization are
clearly specified, it creates a scenario where

Henry Fayol believed that in order to increase the efficiency of the management
process it is essential that:

In the context of management, rules refer to:

Which of the following is an example of a company’s standard operating procedure?

Which of the following is an example of a norm rather than a rule?

Which of the following is an example of a rule?

Which of the following is true of rules?

Which of the following is true of norms?

Which of the following principles of management by Henri Fayol specifies that an
employee should report to only one superior?

_____ refers to the chain of command extending from the top to the bottom of an
organization

An engineer receives orders from and reports to both his department manager as well
as project manager. This violates Fayol’s principle of:

Which of the following is true of dual command?

The line of authority in an organization is:

_____ refers to the concentration of authority at the top of the organizational chart
instead of being distributed throughout the managerial hierarchy.

Which of the following is true of centralization in an organization?

An organization that has a single, comprehensive long-term plan that leads every
department within the organization is following Fayol’s principle of:

The Marketing Manager at RST Global Inc. developed a five-year marketing plan that
was in stark contrast with the objectives outlined in the organization’s strategic plan.
Which of the principles of Henri Fayol does this go against?

Fayol recommended the use of _____ to show the position and duties of each
employee and to indicate which positions an employee might move to or be promoted
to in the future.

Obedience to a manager’s authority is most consistent with Fayol’s principle of:

Fayol’s principle of initiative suggests that:

According to Henri Fayol, discipline refers to:

If an organization has a profit-sharing plan in which employees are able to purchase
the company’s stock at a discount whenever the organization makes huge profits, then
this organization follows Fayol’s principle of:

The idea that employees who stay with the organization for many years develop skills
on the job which can help the organization to become more efficient is consistent with
Fayol’s principle of:

The idea that workers should be aware of how their performance affects the
performance of the organization as a whole is most consistent with Fayol’s principle of:

According to Henri Fayol, initiative refers to

According to Henri Fayol, esprit de corps refers to:

Mary Parker Follett’s primary criticism of Taylor’s system of scientific management was
that: