4 Business Advanced English 2, SW8, OA6_Lückentext

The same 'arrogant' team member may conclude that the restrained team member is u.... because e... c... i.. n.. m....

A... a.. o... d.... r... t... d....

Some cultures are very direct. They like to 'c... t.. t.. c...' and get frustrated with someone who 'b... a... t... b...'.

Indirect cultures prefer to d... w.... r.... a.... first, and to restore harmony before a... s... i.....

Negotiation is a m.... t... s... n....

Positional negotiation involves h.... o... extreme positions without a clear understanding of u.... i....

By contrast, an i.... b.... a... focuses on the n.. a... c... o.. t... d.....

Teams should consider their own negotiation styles and m... a... e... d... as to whether they will use an interest based or positional negotiation approach.

During negotiations, cultures that prefer a direct communication style will seek direct, f... t... f... communication rather than indirect shuttle diplomacy.

There are other cultural factors that h... a b.... o.. the way a team will approach conflict prevention and resolution. 

our relationship to v... (Whether we are private or public, indoor or outdoor, formal or informal)

G... t.... teams a... c... of diverse individuals with unique cultural backgrounds, what lessons
can we distill for the successful prevention and resolution of conflict?

Starting with yourself, examine your own beliefs, values, b...., and p....

What are your h... b...?

The only way we will know what our team members expect is to h.... a... e.... c.... a.... the nature of conflict and how we prefer to deal with it when it arises.

Some l.... culture t.... an iceberg where over nine tenths is out of sight.

As we filter incoming information through our senses (Sight, sound, smell, taste, and touch) it is
natural to m.... a....

We should d.... a... c.... p.... to check out the basis of our perceptions.

Failure to do so leads to inaccurate stereotypes and may f.... n... f.... o... h.....

One approach is to g.... s.... f.... o... the behavior you observed and to s.... c.... o.... your interpretations.

Another variation is to give feedback on how you felt when the s.... b.... o....

Does the o.... s...-W.... i... R...., d.... a.... t.... R....-still have currency?

A... a..., suggestions to learn about other cultures are so we can a.... how situations will be dealt with

When we join a team that already exists we should learn and b.... r.... o.... t.... e.... c...., just as we would when we travel."

The danger of this a...., not only in a team environment, is that it supports the prevailing/dominant culture and a r.... t... i... c.... t.... c.... a... g.....

Rather than assuming you know, you ask to c.... w.... things are being done differently.

Listening is widely acknowledged as a k... c.... p... a... r... s.....

Each team member will a... t... t... o... w...., and when their culture conflicts with others, adopt the others’ through a mix match of procedures

However, a compromise over cultural norms is better than the i... o... v... by a dominant group.

Thus, rather than thinking that we should use our c... c.... c... s... when we communicate between different cultural groups, we should assume that all communications are essentially cross cultural.

The importance of talking about conflict prevention and resolution issues up front c... b... o.....

It will g... a l... w... t... the e.... p.... that is expected from a team that is performing well.