Operations Management
Wochenfragen FS 18
Wochenfragen FS 18
Set of flashcards Details
| Flashcards | 144 |
|---|---|
| Language | English |
| Category | Micro-Economics |
| Level | University |
| Created / Updated | 07.06.2018 / 23.01.2020 |
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The PDCA cycle was not invented by Deming? W01
A process view applies to Production processes, but not to Offices activities? W01
«D» in the PDCA cycle is…. W01
To execute initial tests useful to validate the improvement ideas
Conformity is when a product or process resprects the customer Specifications, the Norms (if applicable) and official Regulations (if applicable)? W0
The traditional focus of Manufacturing was more on volume than on quality? W0
According to ISO9001 the Quality Management System (also called Management Systems Manual) is the reference manual for the Quality people, containing all procedures that they have to follow to perform their job. Other functions have their own specific functional manuals (like Sales has the Sales Management System)? W01
A sustainable future can be guaranteed if we also take care of…? W01
Environment and Society
The Quality revolution started in USA and Europe? W01
In the 80’s & After Japan
The orientation and “push” towards excellence was first and strongly stressed by? W01
EFQM & Baldrige
Moore’s Law tells that..? W01
The computing power of electronic devices developed exponentially
The SIPOC chart tool ensures that the described process runs efficiently? W01
It is better if the Quality function reports directly to the CEO, because? W01
The Quality Function should be independent from all other functions
To Check if the processes in a company are really done as defined in the company Management System Manual, an Auditor will ask to get? W01
- The description of the process
- Oral or written evidence that proves it
It is normal to have the external ISO9001 Auditors also advise the company on how to improve Processes and Quality, because they know well the company? W01
The video on Deming mentioned that the gearbox manufactured by Mazda (based on the same design as the Ford’s one) was? W01
Produced under stricter tolerances
Three types of Auditors can visit a company and make an Audit of the Quality System? W01
- Internal experts
- Customer personnel (or their consultants)
- Accredited external organizations
A well written quality policy is a good indication that a company is excellent? W02
Without certification ISO 9001 a company cannot be excellent? W02
ISO 9001 is primarily about? W02
Conformity
Where in PDCA is the stabilization phase, making changes become part of the routine work? W02
A
Which charts are best to compare self-assessment results? W02
- Bar charts
- Radar charts
If a company has been successful for many years in a row, it’s success is guaranteed for the the future? W02
Who feels mostly challenged by Kaizen initiatives? W02
Middle managers
To identify opportunities for additional business you should analyze...? W02
Your customers activity cycle
The role of a good manager in a change process is to? W02
- Convince employees of the need to change
- Empower employees to try new things
Commodity products are characterized by…? W02
High Volumes and Lower profit per unit
Market intelligence is the monitoring of Financial Markets, to anticipate share value changes? W02
Resistance to Change is mostly found? W02
In the middle management level, because the are afraid to lose responsibility
Supply Chain Management and Operations Management is not the same? W03
Logistics must deliver the right goods at…? W03
The right location with the right quality
An accurate Sales Forecast…? W03
- Provides valuable information to Production planning
- Helps reduce the “bullwhip effect”
To obtain a quick measure of customer satisfaction a company can use..? W03
The Net Promoter Score
Air transport is advantageous because...? W03
- There a good geographic coverage with airports
- There are many air freight operators to chose from
Niche Products are characterized by…? W03
Low volumes but high profit per unit
According toISO 9001 the review of product requirements must be done…? W03
Before acceptance of the order
Sea transport has some disadvantages? W03
Limited number of harbours and complex packings
ISO 9001 states that the following three must be determined by a supplier about their products? W03
- Requirements not stated by the Customer, but important in their use
- Requirements specified by the Customer
- Regulatory requirements
If requirements for a Finished product change over time, the original documents defining the specification must be…? W03
Accurately updated to reflect the valid specifications
According to ISO 9001 the review of product requirements must be done…? W03
Before acceptance of the order
Big conveyor systems have a drawback, because they…? W04
Physically separate shop-floor areas
