Communication

•  Be age appropriate and child focused
• address the child holistically
•  be positive and strength based

Reward power: Power that comes from being able to give/withhold money or tangible goods Rewards may be material (money, jewellery, promotion) or may be social (love, friendship, respect)
Legitimate power: B believes that A has a right to influence or control B's behavior. Comes from being elected, appointed or holding a position of authority e.g. parents, judges, police officers
Expert power: B regards A as having knowledge. Derived from having knowledge of a particular area   e.g. doctors, plumbers Expert power increases if you are seen as having nothing to gain personally from influencing others
Referent power: Derived from image, charisma or personality When people wish to be like you or be identified with you e.g. older brother over younger brother
Coercive power: We believe a person can harm us (physically or psychologically) if we act assertively You have coercive power over others when you have ability to remove rewards or punish
 

•  Evaluative mediation - focused on providing the parties with an evaluation of their case and directing them toward settlement, i.e. the mediator will express a view on what might be a fair or reasonable settlement.
• Facilitative mediation - Facilitative mediator facilitates the conversation
• Biased Mediation - Biased mediators enter into a conflict with specific biases in favour of one party or another.
• mediation/arbitration - begins as mediation, but if mediation fails, the mediator becomes an arbiter.
• Transformative mediation - conflict as a crisis in the way parties communicate

Various health care professionals work independently - not collaboratively - in parallel, each responsible for a different patient care need

Different professions with complementary tasks, share a common patient population and care goals to ensure various aspects of patients’ health care needs are integrated and addressed; actively interdependent, with a collaborative approach

• Self-generated
• work
• life changes
• money
• relationships
• irritants

1. Stressor occurs
2. Primary appraisal - Is this harmful/threatening/challenging?
3. Secondary Appraisal - Have I got the resources to deal with the stress
   • Yes, I can cope. I experience minimum stress
   • No, I can't cope I experience a lot of stress

• Pre-existing beliefs about self, world and others
• Traumatic event shatters assumptions
• Individual plunged into confusion of intrusion, avoidance and hyper-arousal to make sense of event
   

Don’t...
Use platitudes like “It will be alright”; “It’s not that bad”; “I know how you feel”
Hypothesise or give false hope
Do...
Empathise and validate the person’s feelings
Include family and friends when appropriate
Offer teas, tissues etc.
Allow the person to express their emotions
Use the person’s name when you are talking to them – Grounding effect