International management
the environment of business
the environment of business
Set of flashcards Details
| Flashcards | 140 |
|---|---|
| Language | English |
| Category | Macro-Economics |
| Level | University |
| Created / Updated | 12.10.2017 / 14.06.2020 |
| Weblink |
https://card2brain.ch/box/20171012_international_management
|
| Embed |
<iframe src="https://card2brain.ch/box/20171012_international_management/embed" width="780" height="150" scrolling="no" frameborder="0"></iframe>
|
Operations Management (OPM) needs systems and processes that need to fit 6 criteria. What are they?
Repeatable, Consistent, Reliable, Efficient, Competitive, Compliant (CCCRRE)
What 4 consequenced does the customer have for the operations manager?
1. Randomness 2.Heterogeneity, 3. Intangibility, 4. Perishability (difficult to store)
What are the main acitivites of Operations?
creating capacity, setting standards, materials, scheduling, control
What are the 4 steps of the control process?
1. setting targets and standards, 2. Measuring performance, 3. Comparing with standard, 4. Acting to correct deviation or change objectives
What are the different sources of information that can be used to measure performance?
Personal observation Oral reports, Written reports, Online information systems
what are 3 performance imperatives?
Flexibility, Innovation, Efficient operations
What are the 5 setps according to clarkston change management approach?
1. Assess needs and build strategy
2. Engage leaders and finalize strategy
3. Engage employee base
4. Assess Readiness
5. Support transition
On what does the success of the lifecycle model depend?
Define objectives, Allocate responsibility, Fix deadlines and milestones, Set Budgets, Monitor and control
On what criteria does the success of the emergent model depend?
Learning during the project, adapting to changing conditions, managing interest group
On what criteria does the participative model depend?
Developing ownership and commitment, consulting widely for ideas, seeking consesnus
On what criteria does the success of the political model depend?
1. Building power sources, 2. Creating alliances and coalitions, 3. Manipulating information to support position
What are the 4 types of resistent characters?
Enthusiast, Followers, Objectors, Underground (are against the change but cant make ther resistant public)
What are the 4 elements needer by information systems?
People, Procedures, Software, Hardware
What are the stages for companies using the internet?
1. Information, 2. Interaction, 3. Transaction, 4. Integration, 5. Transformation
What are the types of information systems?
Management information systems: Executive information, Decision support, Information reporting
Operational Information Systems: Office automation, Process control, Transaction processing
what are the 3 approaches to communicate with customers?
1. One-to-many broadcast
2. Direct targeting
3. One-to-one interactive
What are the benefits of CRM Systems?
-Gather Customer data swiftly
-Identify most and least valuable customers
-increase loyalty by providing customized offers
-Reduce costs of maintaining and securing customers
What are the advantages and disadvantages of ERP (enterprise resource planning systems)?
Disadvantages: Generic systems may deminish uniqueness, promote centralization, complex to implement
Benefits: integrate customer and financial information, Standardize manufacturing processes and reduce inventory, Improve information for management decisions across sites, link suppliers and customers online
What are the 2 views of the KM (Knowledge Managment Systems)
Cognitive model--> uses explicit knowledge (academic knowledge), objective, codify & capture knowledge
Community model--> uses tacit knowledge (practical knowledge), based on experience, encourage individuals and groups to share knowledge
What are the 3 benefits provided by the Internet of Things?
1. Business cost optimization, 2. Digital business, 3. IT Cost optimization
