c2b_default

U12

U12

U12

27
0.0 (0)
Joel Baur
Study
Joel Baur
This flashcard set helps university-level students learn English, focusing on technical and business vocabulary related to quality management, product features, and customer satisfaction. The set includes terms like "value for money," "serviceability," and "customer expectations," which are essential for understanding product quality and customer needs. The platform supports backward learning, allowing users to learn from the target language to the source language, making it ideal for students and professionals aiming to enhance their English proficiency in specialized fields.
Flashcards
27
Students
1
Language
English
Category
English
Level
University
Created / Updated
29.11.2015 / 01.12.2015
  • 1  / 27

Flashcards

the way a product looks and feels

aesthetics (pl noun)

a part that is used for making something

component (n)
when something is made exactly as it has been designed

conformance / conformity to specification (n)

something that is always the same or behaves in the same way especially to a given standard

consistency (n)

satisfaction of a customer's needs

customer approval (n)

great satisfaction that someone has with a company's products

customer delight (n)
the things that a customer expects from a company and its products

customer expectations (pl n)

a fault or mistake

defect (n)

the act of getting rid of differences so that every product is exactly the same

elimination of variation (n)

the idea that all employees should be concerned about quality

employee involvement (n)
to be greater than an amount, limit, etc. that you expected

exceed expectations (phrase)

a feature of something that makes it less good

fault (n)

the special things that a product offers

features (pl n)

the appearance and design of a particular product or service

look and feel (n)
something that is obsolete is not useful anymore because something newer or better has replaced it

obsolete (adj)

a customer's judgement of how good or bad a product is

perceived quality (n)

how well a product does what it is intended to do

performance (n)

the quality of working well without any problems

reliability (n)
the activity of doing something again to make it better

reworking (n)

correct the first time you do something

right first time (phrase)

to meet the expectations and requirements of the customers

satisfy customer needs (phrase)

the examine and repair something, and keep it woring well

service (v)
the degree to which a product is easy to examine and repair, and keep it working well

serviceability (n)

the length of time that you can use a technical product before it becomes too old-fashioned to use

technical durability (n)

the job of making sure that the quality of products or services is good

Total Quality Management (n)

how good a product or service is in relation to the amount of money you paid for it

value for money (n)

no faults

zero defects (pl n)

Study