Toeic Essential 19+

invoice

charge nun, an expense or a cost; 

to chage, to demand payment

The extra charge for gif wrapping your purchase will appear on your invoice.

The customer service representative was responsible for telling all existing customers that higher prices would be charged next month.

to compile, to gather together from serveral sources

I have compiled a list of the most popular items in our sales catalog.

The clerk is responsible for compiling the orders.

discount

to impose, to establish or apply as compulsory; to force upon others

The company will impose a surcharge for any itmes returned.

We should not impose upon our staff by requiring them to work on weekends.

prompt adj, beeing on time or punctual, carried out without delay, noun: a reminder or a cue

I want a promt reply to my letter of complaint.

The supervisor gave the new sales agent a promt when she forgot to mention the money back guarantee.

complaint

to handle a complaint

to make a complaint

to rectify, to set right or correct

He rectified the problem by giving the customer credit for the unused items that she returned.

Embarassed at his behavior, he rectified the situation by writing a letter of apology.