SAM Quiz #5
schon wieder SAM
schon wieder SAM
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Lena Gartner
Lena Gartner
This flashcard set covers various aspects of personal selling and customer interaction, aimed at an advanced level. It delves into key concepts like customer satisfaction, communication techniques, and effective selling strategies, including the use of open and closed questions, motivational questioning, and handling objections. Ideal for sales professionals and marketers, this flashcard set helps improve communication skills, build customer rapport, and enhance selling techniques to drive successful sales conversations.
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Lernkarten
Erklären Sie die Aufwertungs/Motivationsfrage
- Selbstwertgefühl erhöhen
- Kunde freut sich
- Keine Übertreibungen!
- Mit Ihrer Erfahrung....?
- Als sportlicher, dynamischer Fahrer...?
What are the three components of the non-verbal communication?
- spoken language
- written language
- sign language
What is Customer Satisfaction?
a marketing term that measures how products or services supplied by a company meet or even surpass a customer's expectation
