Set of flashcards ITPM Head First PMP 2

Flashcards	200
Students	22
Language	English
Category	Computer Science
Level	University
Created / Updated	14.05.2014 / 12.08.2024
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A project manager is faced with two team members who have conflicting opinions. One team member explains her side of the conflict, and presents a possible solution. But before the other team member starts to explain his side of things, the project manager says, “I've heard enough, and I've decided to go with the solution I've heard.” This is an example of:

Withdrawal

Compromise

Smoothing

Forcing

Withdrawal

Compromise

Smoothing

Forcing

As you determine the requirements, constraints, and assumptions for the project you record them in which document?

Project Management Plan

Project Scope Statement

Project Charter

Communications Management Plan

Project Management Plan

Project Scope Statement

Project Charter

Communications Management Plan

You've been hired by a large consulting firm to evaluate a software project for them. You have access to the CPI and EV for the project, but not the AC. The CPI is .92, and the EV is $172,500. How much money has actually been spent on the project?

$158,700

$172,500

$187,500

There is not enough information to calculate the actual cost

$158,700

$172,500

$187,500

There is not enough information to calculate the actual cost

Approved changes are implemented in which process?

Direct and Manage Project Execution

Monitor and Control Project Work

Perform Integrated Change Control

Develop Project Management Plan

Direct and Manage Project Execution

Monitor and Control Project Work

Perform Integrated Change Control

Develop Project Management Plan

You've been hired by a large consulting firm to lead an accounting project. You determine the needs of the project and divide the work up into work packages so that you can show how all of it fits into categories. What are you creating?

AWBS

A schedule

A Project Scope Statement

A contract

AWBS

A schedule

A Project Scope Statement

A contract

Over half of conflicts on projects are caused by:

Bad habits, defects, technology

Resources, priorities, schedules

Budget, carelessness, personalities

Technology, money, personalities

Bad habits, defects, technology

Resources, priorities, schedules

Budget, carelessness, personalities

Technology, money, personalities

Which of the following is NOT a tool or technique of Monitor and Control Risks?

Bringing in an outside party to review your risk response strategies

Revisiting your risk register to review and reassess risks

Using Earned Value analysis to find variances that point to potential project problems

Gathering information about how the work is being performed

Bringing in an outside party to review your risk response strategies

Revisiting your risk register to review and reassess risks

Using Earned Value analysis to find variances that point to potential project problems

Gathering information about how the work is being performed

You work for a consulting company and your team has implemented an approved scope change on your project. You need to inform your client that the change has been made. What's the best form of communication to use for this?

Formal verbal

Formal written

Informal written

Informal verbal

Formal verbal

Formal written

Informal written

Informal verbal

Which of the following is NOT typically found in a project charter?

Project requirements

Authorization for a project manager to work on a project

Work packages decomposed into activities

An initial set of schedule milestones

Project requirements

Authorization for a project manager to work on a project

Work packages decomposed into activities

An initial set of schedule milestones

What are the strategies for dealing with positive risks?

Avoid, mitigate, transfer, accept

Transfer, mitigate, avoid, exploit

Exploit, share, enhance, accept

Mitigate, enhance, exploit, accept

Avoid, mitigate, transfer, accept

Transfer, mitigate, avoid, exploit

Exploit, share, enhance, accept

Mitigate, enhance, exploit, accept

In which process do you create the Risk Breakdown Structure?

Identify Risks

Plan Risk Responses

Perform Qualitative Risk Analysis

Plan Risk Management

Identify Risks

Plan Risk Responses

Perform Qualitative Risk Analysis

Plan Risk Management

Your project just completed, and one of your subcontractors has sent you floor seats to the next big hockey game to thank you for your business. What is the BEST way to respond?

Thank the subcontractor, but do not give him preference in the next RFP

Thank the subcontractor, but politely refuse the gift

Ask for tickets for the entire team, so that it is fair to everyone

Report the subcontractor to PMI

Thank the subcontractor, but do not give him preference in the next RFP

Thank the subcontractor, but politely refuse the gift

Ask for tickets for the entire team, so that it is fair to everyone

Report the subcontractor to PMI

A project manager discovers that a project problem has occurred. The problem was never discussed during risk planning activities or added to the risk register, and it will now cost the project money. What is the BEST response?

Don't take any action, just accept that there's a problem that the team did not plan for

Stop all project activity and approach senior management for advice

Add the risk to the risk register and gather information about its probability and impact

Use the management reserve to cover the costs of the problem

Don't take any action, just accept that there's a problem that the team did not plan for

Stop all project activity and approach senior management for advice

Add the risk to the risk register and gather information about its probability and impact

Use the management reserve to cover the costs of the problem

You are managing a large construction project that's been broken down into subprojects (or phases). Each of these subprojects is scheduled to take between three and six months to complete. At the end of each sub- project, you plan to go through the closing processes and document lessons learned. Which of the following BEST describes what you must do at the beginning of each subproject or phase?

Make sure you don't involve the team, to avoid introducing too much project management overhead

Identify the stakeholders

Use the Earned Value Technique to decide whether or not to finish the project

Release all resources from the project and contact sellers to renegotiate all contracts

Make sure you don't involve the team, to avoid introducing too much project management overhead

Identify the stakeholders

Use the Earned Value Technique to decide whether or not to finish the project

Release all resources from the project and contact sellers to renegotiate all contracts

Which of the following is NOT an output of the Manage Stakeholder Expectations process?

Change requests

Deliverables

Updates to the project management plan

Organizational process asset updates

Change requests

Deliverables

Updates to the project management plan

Organizational process asset updates

Which of the following is NOT true of obtaining project plan approval?

Until you obtain plan approval, you don't need to put changes to it through change control

Change control makes sure that only approved changes can make it into the approved plan

Only one person needs to approve the Project Management Plan and that's the Project Manager

It's important for the entire team to buy into the Project Management Plan for it to be successful

Keyboard commands:

= turn,

= for-/backward,

= scroll

Until you obtain plan approval, you don't need to put changes to it through change control

Change control makes sure that only approved changes can make it into the approved plan

Only one person needs to approve the Project Management Plan and that's the Project Manager

It's important for the entire team to buy into the Project Management Plan for it to be successful

Joe is a project manager on an industrial design project. He has found a pattern of defects occurring in all of his projects over the past few years and he thinks there might be a problem in the process his company is using that is causing it. He uses Ishikawa diagrams to come up with the root cause for this trend over projects so that he can make recommendations for process changes to avoid this problem in the future. What process is he doing?

Plan Quality

Perform Quality Assurance

Perform Quality Control

Qualitative Risk Analysis

Keyboard commands:

= turn,

= for-/backward,

= scroll

Plan Quality

Perform Quality Assurance

Perform Quality Control

Qualitative Risk Analysis

Which of the following shows roles and responsibilities on your project?

Bar chart

Resource histogram

RACI matrix

Human Resource Management Plan

Keyboard commands:

= turn,

= for-/backward,

= scroll

Bar chart

Resource histogram

RACI matrix

Human Resource Management Plan

Brandi is a project manager on a software project. About halfway through development, her team found that they had not estimated enough time for some of the technical work they needed to do. She requested that the new work be added to the scope statement and that the time to do the work be added to the schedule. The change control board approved her change. What's her next step?

Update the scope and schedule baselines to reflect the approved change

Start doing the work

Gather performance metrics on the team's work so far

Perform Quality Assurance

Keyboard commands:

= turn,

= for-/backward,

= scroll

Update the scope and schedule baselines to reflect the approved change

Start doing the work

Gather performance metrics on the team's work so far

Perform Quality Assurance

Your project has a virtual team. Half of your team members are located in another country, where they are working for a subcontractor. You want to promote the top performing foreign team member to a leadership position, but you are told by the other team members that women are not allowed to hold positions of authority. When you bring it up with their manager, you are informed that it is the subcontractor's policy not to promote women, and that in their country, it is culturally considered offensive for a man to take orders from a woman. What is the BEST way to respond to this situation?

Inform the subcontractor that they must adopt a non-discriminatory policy or you will be forced to terminate the contract and find a subcontractor that does not discriminate against women

Do nothing, because discrimination against women is a cultural norm in the subcontractor's country

Request that the team attend sensitivity training

Promote another team member, but find a different way to reward the woman for her work

Keyboard commands:

= turn,

= for-/backward,

= scroll

Inform the subcontractor that they must adopt a non-discriminatory policy or you will be forced to terminate the contract and find a subcontractor that does not discriminate against women

Do nothing, because discrimination against women is a cultural norm in the subcontractor's country

Request that the team attend sensitivity training

Promote another team member, but find a different way to reward the woman for her work

Which of the following is NOT a source of information about specific project constraints and assumptions?

The project scope management plan

Requirements documentation

The project scope statement

The scope baseline

Keyboard commands:

= turn,

= for-/backward,

= scroll

The project scope management plan

Requirements documentation

The project scope statement

The scope baseline

When do you perform stakeholder analysis?

When managing communications on your project

When developing the project charter

When creating the project management plan

When putting changes through change control

Keyboard commands:

= turn,

= for-/backward,

= scroll

When managing communications on your project

When developing the project charter

When creating the project management plan

When putting changes through change control

A team member approaches you with a change that could cut your schedule down by a month. What is the first thing you should do?

Write up a change request and see if you can get it approved

Make the change; it's going to save time and nobody will want the project to take longer than it should

Figure out the impact on the scope of the work and the cost before you write up the change request

Tell the team member that you've already communicated the deadline for the project, so you can't make any changes now

Keyboard commands:

= turn,

= for-/backward,

= scroll

Write up a change request and see if you can get it approved

Make the change; it's going to save time and nobody will want the project to take longer than it should

Figure out the impact on the scope of the work and the cost before you write up the change request

Tell the team member that you've already communicated the deadline for the project, so you can't make any changes now

When are the most expensive defects most likely to be introduced into a product?

When the product is being assembled

When the product is being designed

When the quality management plan is being written

When the product is being reviewed by the customers

Keyboard commands:

= turn,

= for-/backward,

= scroll

When the product is being assembled

When the product is being designed

When the quality management plan is being written

When the product is being reviewed by the customers

You are the project manager for a railroad construction project. Your sponsor has asked you for a forecast for the cost of project completion. The project has a total budget of $80,000 and CPI of .95. The project has spent $25,000 of its budget so far. How much more money do you plan to spend on the project?

$59,210

$80,000

$84,210

$109,210

Keyboard commands:

= turn,

= for-/backward,

= scroll

$59,210

$80,000

$84,210

$109,210

Which of the following best describes decomposition?

Waiting for a task to expire so that it can break down into smaller tasks

Taking a deliverable and breaking it down into the smaller work packages so that it can be organized and planned

Categorizing work packages

Dividing work packages into deliverables that can be planned for

Waiting for a task to expire so that it can break down into smaller tasks

Taking a deliverable and breaking it down into the smaller work packages so that it can be organized and planned

Categorizing work packages

Dividing work packages into deliverables that can be planned for

Which is the BEST definition of quality?

A product made of very expensive materials

A product made with a lot of care by the team who built it

A product that satisfies the requirements of the people who pay for it

A product that passes all of its tests

A product made of very expensive materials

A product made with a lot of care by the team who built it

A product that satisfies the requirements of the people who pay for it

A product that passes all of its tests

In which plan do you define the processes that will be used to keep people informed throughout the project?

Staffing Management Plan

Project Management Plan

Schedule Management Plan

Communications Management Plan

Staffing Management Plan

Project Management Plan

Schedule Management Plan

Communications Management Plan

Which enterprise environmental factor defines how work is assigned to people?

RACI matrix

Project Management Information System (PMIS)

Resource histogram

Work authorization system

RACI matrix

Project Management Information System (PMIS)

Resource histogram

Work authorization system

You are currently performing the Conduct Procurements process. You are considering two bids from companies on your qualified sellers list. Your project is on a tight budget, and you have been instructed by senior management to consider the cost over any other criteria. You used the company that submitted the lower bid on a previous project, and you were not happy with their work. The company that submitted the higher bid has a reputation for treating their clients well, flying project managers first class, and giving them accommodations in five-star hotels. What is the BEST way to handle this situation?

Select the company with the lowest bid

Give the manager at the company with the higher bid information that will allow him to tailor his bid so that it better meets your needs

Rewrite the RFP so that the company with the lowest bid is excluded

Select the company with the higher bid

Select the company with the lowest bid

Give the manager at the company with the higher bid information that will allow him to tailor his bid so that it better meets your needs

Rewrite the RFP so that the company with the lowest bid is excluded

Select the company with the higher bid

ITPM Head First PMP 2

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