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Wichtigsten Vokabeln und Fragen zu den 12 Kapiteln aus dem Buch

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Patrick Handritschk

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Patrick Handritschk

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This set of flashcards helps university-level students learn English, focusing on business vocabulary and scenarios. The flashcard set covers mergers, acquisitions, crisis management, customer service, and financial terms, with examples like "a hostile takeover," "to handle a crisis," and "customer loyalty." The platform supports backward learning from the target language to the source language, making it ideal for advanced learners, professionals, and exam takers aiming to enhance their fluency and communication skills in business contexts.

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357

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Sprache

Englisch

Kategorie

Englisch

Stufe

Universität

Erstellt / Aktualisiert

26.10.2015 / 02.11.2015

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to complain/ make a complaint

klagen/ eine Beschwerde machen

What can be done to make staff more motivated and customer-oriented?

How can you motivate staff who complain that they are underpaid?

the last straw

der letzte Strohhalm

Do you think your company could be a target for a takeover? Why/ Why not?

customer loyalty

Kundenbindung

bad publicity

schlechte Werbung, Publizität

to cement a relatonship

eine Beziehung verfestigen

an asset

Wert/ Vermögenswert

to maintain relations

Beziehungen pflegen/ unterhalten

How could communication in your company be improved?

Can you think of any recent exaples where a company has to deal with a crisis? How do you think they handled it?

to reassure the public

die Öffentlichkeit beruhigen

disagreement

Uneinigkeit

swot analysis

SWOT - strengths, weaknesses, opportunites threats (Stärken, Schwächen, Chancen, Bedrohungen)

overtime

Extrazeit/ Überstunden

assertive

durchsetzungsfähig

to fail to agree terms

scheitern an der Zustimmung der Bedingungen

market niche

Nischenmarkt

Can you give an example of a company whi communicates well with its customers?

appraisal

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Bewertung/ Beurteilung

Does your company have an Intranet? Do you thin this is an effective means of communication?

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

economis of scale

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Skaleneffekte

Are there any aspects of your company or its products that you feel need improving?

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Is the customer always right?

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

to take a (calculated) risk

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

ein (kalkuliertes Risiko) eingehen

What qualities make a good communicator?

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

buying habits

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Kaufgewohnheiten

dedication

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Engagement/ Einsatz

succinct

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

kurz/ knapp, prägend

Do you enjoy working in a team or do you prefer to work alone?

Do you think companies ever really recover when they have been involved in a scandal?

a substantial risk

ein erhebliches Risiko

What qualities should a manager have in your opinion?

a joint venture

Gemeinschaftsunternehmen

eloquent

redegewandt, sprachmächtig

a management buyout (MBO)

Firmenübernahme durch den Aufkauf der Anteile durch die Geschäftsführung

to come straight to the point

schnell/ direkt ans Ziel/ zum Punkt kommen

Do you agree that designer luxury goods are always better quality than non-designer goods?

Do you know of any company which have faced a crisis in your particular field of business?

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Cartes-fiches

appraisal

Bewertung/ Beurteilung

Does your company have an Intranet? Do you thin this is an effective means of communication?

economis of scale

Skaleneffekte

Are there any aspects of your company or its products that you feel need improving?

Is the customer always right?

to take a (calculated) risk

ein (kalkuliertes Risiko) eingehen

What qualities make a good communicator?

buying habits

Kaufgewohnheiten

dedication

Engagement/ Einsatz

succinct

kurz/ knapp, prägend

Do you enjoy working in a team or do you prefer to work alone?

Do you think companies ever really recover when they have been involved in a scandal?

a substantial risk

ein erhebliches Risiko

What qualities should a manager have in your opinion?

a joint venture

Gemeinschaftsunternehmen

eloquent

redegewandt, sprachmächtig

a management buyout (MBO)

Firmenübernahme durch den Aufkauf der Anteile durch die Geschäftsführung

to come straight to the point

schnell/ direkt ans Ziel/ zum Punkt kommen

Do you agree that designer luxury goods are always better quality than non-designer goods?

Do you know of any company which have faced a crisis in your particular field of business?

trust

Vertrauen

articulate

wortgewandt, artikulieren

USP

unique selling position

fluent

flüssig

to share resources

Ressourcen teilen

It is possible to have too much customer care.

discipline

Disziplin

How can a company minimise risks?

to disrupt

stören

What role do you normally take on in a team ?

customer's expectation

Kundenerwartung

product placement

Produktplatzierung

to limit/ mitigate the damage

begrenzen/ Schaden mindern

remuneration

Vergütung/ Entschädigung

Do you think you can learn to be a good manager or is it based more on natural ability?

Do you have good promotion opportunities within your company?

to have good business acumen

einen guten Geschäftssinn haben

to react to a crisis

auf eine Krise reagieren

speed of response

Reaktionsgeschwindigkeit/ Antwortgeschwindigkeit

long-term contracts

langfristige Verträge

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