Business Vocabulary Test2
Business Vocabulary Test2 NB
Business Vocabulary Test2 NB
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Flashcards
conformity
parts and the product as a whole are made exactly as designed (Übereinstimmung, angepasst)
conformance to specification
parts and the product as a whole are made exactly as designed (Übereinstimmen mit der Vorgabe)
components
parts
consistency
elimination of variation (Gleichheit)
zero defects
no mistakes at all
customer approval
recognition that we are satisfying customer needs
Kundenzustimmung
exceed
go beyond (übertreffen)
customer delight
extreme satisfaction
(quality) features
additional parts or characteristics that the product offers
(quality) reliability
Funktionssicherheit: how well the product continues to perform without breakdowns
(quality) technical durability
how long the product lasts before become technically out of date
becoming obsolete
out of date (veraltet)
perceived quality
wahrgenommene Qualität: the customers judgement (Beurteilung) of the product's level of quality
value for money
product in relation to the price paid for
fit
suitable
fir for purpose
für den Zweck/Absicht passen
ISO 9000
quality management:
customer satiscation, training effectiveness, continual improvement
ISO 14000
environmental management (ökologisch)
environmentally sustainable
ökoligisch nachhaltig
generetic standarts
allgemeine Standarts (Iso 9001, Iso 14001)
statutory
gesetzlich festgelegt
regulatory requirements
gesetzliche Auflagen
measurable objectives
we habe to be able to measure quality (messbares Zie)l
frameworks
human dimension in improving quality (Rahmen, Gerüst)
The Investors in People Standras
Commitment
Planning
Action
Evaluation outcomes
Commitment (investors in people standard)
invest in people to achieve business goals
Planning (investors in people standard)
how skills, individuals and temas are developed to achieve the goals
Action (investors in people standard)
develope and use necessary skills in a contnuing programme tied to business obejctives (send people to courses / training)
Evaluating outcomes (investors in people standard)
the result of training and development, the value achieved and future needs (report progress, quantify effectiveness)
EFQM Excellence Model
help to make better products and deliver improved services
stakeholder
(community as a whole) Person oder Gruppe bezeichnet, die ein berechtigtes Interesse am Verlauf oder Ergebnis eines Prozesses oder Projektes hat
Excellence Model refers to:
Resouces
Policy and Strategy
People management
Leadership
Processes
Leadership
the way the organization is led (geführt / geleitet)
enablers
factors that contribute (beisteuern) to quality (Ermöglicher, Befähiger)
Business results
final outcome, profits made
Impact on society
the effect (Auswirkung) of the firm's products and activities an society (Gesellschaft)
Striving for perfection
nach Perfektion streben
Competitive benchmarking
looking outside the company at how other companies in the same industry do things
benchmarking (in a company or against others)
Leistungsvergleich
reverse engineering
taking the product apart to see how it is made
