B. V. in Use 12-28
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Cartes-fiches
the way a product looks and feels
we try to combine functionality and aesthetics in our design because we want something that works well and looks beautiful
aesthetics
a part that is used for making something
components
when something is made exactly as it has been designed
conformance to specification
something that is always the same or behaves in the same way especially to a given standard
consistency
satisfaction of a customers need
customer approval
great satisfaction that someone has with a companys products
customer delight
the things that a customer expects from a company and its products
customer expectations
a fault or mistake
defect
the act of gettting rid of differences so that every product is exactly the same
elimination of variation
the idea that all employees should be concerned about quality
employee involvement
to be greater than an amount, limit, etc. that you expected
exceed expectations
