3.1 Customer Service

FHS St. Gallen ENGLb

FHS St. Gallen ENGLb

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About these flashcards

This flashcard set helps university-level English learners master customer service vocabulary and phrases. The vocabulary flashcards cover essential terms like "to exceed," "to handle complaints," and "customer service representative," focusing on practical communication in professional settings. The platform supports backward learning, allowing users to practice from English to their native language and vice versa. Ideal for students and professionals aiming to improve their fluency in customer service interactions, these cards are perfect for intermediate to advanced learners looking to refine their language skills in a business context.

Flashcards

45

Students

2

Language

German

Category

English

Level

University

Created / Updated

07.03.2016 / 11.01.2017

to be put on hold

in die Warteschlange versetzt sein

is/was the last straw

der Tropfen, der das Fass zum Überlaufen bringt

to set standards

Massstäbe festsetzen

to provide a service

einen Service liefern

to drive sales

Verkauf antreiben

to meet the requirements of

Forderungen erfüllen

to establish customer loyalty

Kundenbindung bewirken

to do/undertake research

Forschung betreiben

to run staff training programmes

Trainingsprogramme durchführen

to commission research

Forschung in Auftrag geben

to get to the bottom of the problem

dem Problem auf den Grund kommen

to handle complaints

mit Beschwerden umgehen

to offer compensation

Entschädigung anbieten

to pass the buck

den schwarzen Peter weitergeben

to talk at cross purposes

aneinander vorbeireden

to come up against something

mit etwas konfrontiert werden

to do away with something

etwas abschaffen

to put up with

gefallen lassen

to make up for

kompensieren

to exceed

übersteigen

to collate

Keyboard commands:

= turn,

= for-/backward,

= scroll

zuordnen

to handle

Keyboard commands:

= turn,

= for-/backward,

= scroll

handhaben

to outsource

Keyboard commands:

= turn,

= for-/backward,

= scroll

auslagern

outsourcing

Keyboard commands:

= turn,

= for-/backward,

= scroll

Auslagerung

to pre-empt

Keyboard commands:

= turn,

= for-/backward,

= scroll

zuvorkommen

to provide

Keyboard commands:

= turn,

= for-/backward,

= scroll

liefern

provider

Keyboard commands:

= turn,

= for-/backward,

= scroll

Anbieter

provision

Keyboard commands:

= turn,

= for-/backward,

= scroll

Versorgung

to refocus

Keyboard commands:

= turn,

= for-/backward,

= scroll

sich neu konzentrieren

complaint

Keyboard commands:

= turn,

= for-/backward,

= scroll

Beschwerde

downturn

Abschwung

empathy

Einfühlvermögen

the front line

Verkaufsleute

insight

Erkenntnis

rapport

Übereinstimmung

word of mouth

Mundpropaganda

disinterested

desinteressiert

indifferent

gleichgültig

indifference

Gleichgültigkeit

unhelpful

nicht hilfreich

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Flashcards

to come up against something

mit etwas konfrontiert werden

to do away with something

etwas abschaffen

to put up with

gefallen lassen

to make up for

kompensieren

to exceed

übersteigen

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