ITIL 5
A framework and best-practice guidance for digital product and service management
A framework and best-practice guidance for digital product and service management
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Flashcards
Digital product and service management
A set of specialized organizational capabilities for enabling value for customers in the form of digital products and services
What is a service quality?
The sum of the characteristics of a service that are relevant to its ability to satisfy stated and implied needs, are the joint activities performed by a service provider and a service consumer
What is a product?
A configuration of resources, created by the organization, that will be potentially valuable for their customers
Utility
the functionality offered by a product or service to meet a particular need to either support the performance of the consumer or remove constraints from the consumer
Warranty
The assurance that a product or service will meet the agreed requirements, such areas as the availability of the service, its capacity, levels of security, and continuity
User experience
The sum of the functional and emotional interactions with a service and service provider as perceived by a service user
Sustainability
The assurance that a product or service meets and will continue to meet the requirements for environmental stewardship, social progress, and economic growth
