Woche 9
Intercultural Business Communication
Intercultural Business Communication
Kartei Details
| Karten | 30 |
|---|---|
| Sprache | Deutsch |
| Kategorie | BWL |
| Stufe | Universität |
| Erstellt / Aktualisiert | 14.01.2024 / 15.01.2024 |
| Lizenzierung | Keine Angabe |
| Weblink |
https://card2brain.ch/box/20240114_woche_9_T20L
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| Einbinden |
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Communication across Cultures:
Low Context Communication:
High Context Communication;
- Low Context Communication is precise, simple and clear. Messages are expressed abd understood as they are.
- High Context Communication: Sophisticated, nuanced and layered. Messages are bot: Spoken and read between the lines. Messages are often implied (inlcuded) but no plainly expressed
Communication can be divided in direct and indirect communication:
- Direct communication has low context. It is clearly and unambigously
- Indirect communicaton has high contex
Communication - Strategy/behavior when working with High Context Communicator:
- Listen more to what is meant, not only what its been said
- "Listen" to how the message was given (Body language) - Ask more clarifying questions
- Ask open-ended questions (cant be answered with yes or no)
Communication - Strategy/behavior when working with Low Context Communicator:
- Be as clear as possible, represent your opinions transparently
- Clarify your meaning if something could be understood in a number of ways,
- Repeat what you understand or what has been discussed / Summary of keypoints welcomed
- Dont red "between the lines" - If you are not sure, ask
- Being right > Being polite
Communictaion - Name 5 countrys with a high context communication and 5 with low context communication
High Context: Japan, Korea, Indonesia, China, Saudi Arabia
Low Context: USA, Australia, Canada, Netherlands, Germany
Why does f.e. USA has such a low and Japan a high context communication?
Historicaly: High context culture tend to have a long history and usually relationship-oriented societies
On the other side USA wirh only a few hundred years of history, people all with different backround and languages - Explicit communciation neede.
Negative Feedback - Can be divided in direct or indirect negative feedback. Describe the characteristics of them:
Direct negative feedback: Frankly and honestly. Negative message stands alone. Crticism may be given to an individual in front of a group
Indirect negative feedback: Provided softly and discretly. Positive messages are used to wrap negatives. Criticism is only given in private.
Negative feedback: Name 5 countries with direct/indirect negative feedback:
Direct negative feedback: Israel, Russia, Netherlands, Germany, Denmark, France
Indirect negative feedback: Japan, Thailand, Indonesia, Saudi Arabia, Korea
