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This flashcard set delves into the intricacies of Genesys routing and configuration, focusing on key components like servers, applications, and routing logic. It covers essential topics such as StatServer, Universal Routing Server (URS), and Orchestration Server (ORS), along with their roles in managing interactions, agents, and routing strategies. The set also explores configuration details, licensing, and operational parameters, making it invaluable for IT professionals and system administrators working with Genesys solutions.

Karten

Lernende

Sprache

Englisch

Kategorie

Informatik

Stufe

Andere

Erstellt / Aktualisiert

30.11.2023 / 07.12.2023

Ähnliche Karteien

Composer offers two different types of Projects, true or false?

True

False

True

False

Which folder in Composer stores and is used for viewing/editing routing diagrams?

Callflows

Resources

Workflows

src-gen

Callflows

Resources

Workflows

src-gen

Which folder in Composer stores SCXML code?

Callflows

Resources

Workflows

src-gen

Callflows

Resources

Workflows

src-gen

Once an interaction has been routed, the T-Server/SIP Server distributes this message to all the client applications that are registered for that routing point:

EventRouteRequest

EventRouteUsed

EventEstablished

EventRelease

EventRouteRequest

EventRouteUsed

EventEstablished

EventRelease

A contact center would like to modify certain routing information to react quickly to business changes and would like to provide business users the ability to change routing information in GAX. What is the function called?

Operations Parameter Monitoring

Operations Product Mission

Operational Programmed Management

Operational Parameter Management

Operations Parameter Monitoring

Operations Product Mission

Operational Programmed Management

Operational Parameter Management

URS identifies the target and checks with which application to find an available agent?

ORS

SIPServer

StatServer

Configuration Server

ORS

SIPServer

StatServer

Configuration Server

Which application tracks information for telephony events and object statuses such as status of Agents, Agent Groups, and DNs, and then converts this data into statistical information?

SIP Server

Configuration Server

Pulse

StatServer

SIP Server

Configuration Server

Pulse

StatServer

Genesys provides some “out-of-box” stats and templates for reports specific to your enterprise solution, true or false?

True

False

True

False

As a client, Stat Server collects and processes the information from URS and Configuration Server, true or false?

True

False

True

False

Which following products are part of the Operational Reporting solution?

Pulse

Infomart

SCS

Genesys Customer Experience Insights (GCXI)

Pulse

Infomart

SCS

Genesys Customer Experience Insights (GCXI)

This application collects and stores the requested statistics from Stat Server?

CCPulse

Pulse

Pulse Collector

Pulse DB

CCPulse

Pulse

Pulse Collector

Pulse DB

The term for everything you can see in Pulse is known as? (2)

Workspace

Dashboard

Wallboard

Widget

Workspace

Dashboard

Wallboard

Widget

A Growing time profile resets the statistical value to zero at a specified time, true or false?

True

False

True

False

Pulse Collector is a background near-real-time statistical data collection and processing engine and it performs the following: (3)

Uses the report definitions stored in the Pulse database

Maintains a constant connection with Configuration Server to retrieve changes

Saves Statistics from the StatServer into the Pulse DB

Reads the metadata from the Pulse database upon startup

Uses the report definitions stored in the Pulse database

Maintains a constant connection with Configuration Server to retrieve changes

Saves Statistics from the StatServer into the Pulse DB

Reads the metadata from the Pulse database upon startup

The Pulse Database stores the configured Pulse templates and widgets, true or false?

True

False

True

False

In Pulse, a template is a generic definition of a widget which includes, Object Types, Statistics and alerts, true or false?

True

False

True

False

If you wanted to track only those statistics related to Spanish language interactions using the KVP language = Spanish, a filter is created with which of the following values?

PairExists(“Spanish”,”Language”)

PairExists(“Language”,”Spanish”)

Pair(“Language”,”Spanish”)

PairKVP(“Language”,”Spanish”)

PairExists(“Spanish”,”Language”)

PairExists(“Language”,”Spanish”)

Pair(“Language”,”Spanish”)

PairKVP(“Language”,”Spanish”)

How many layers are defined in the Framework Architecture?

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Genesys Framework provides consistent messaging, switch/IVR independence, and database independence, true or false?

True

False

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

True

False

The Management Layer detect and corrects situations that might cause problems to the solutions, true or false?

True

False

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

True

False

The Management layer is responsible to process and store contact centre objects, true or false?

True

False

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

True

False

Media Layer controls user access to solution functions and its data, true or false?

True

False

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

True

False

Which component is responsible of propagating in real-time configuration data throughout the Engage Platform?

Solution Control Server

SIP Server

Configuration Server

Genesys Administrator Extension

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

Solution Control Server

SIP Server

Configuration Server

Genesys Administrator Extension

There are 2 levels of access control in terms of security in the Genesys environment, true or false?

True

False

Tastatur-Befehle:

= drehen,

= vor-/rückwärts,

= scrollen

True

False

Debug level logs are not available for viewing in Genesys Administrator Extension, true or false?

True

False

True

False

Message Server and the LCA are the components responsible for detecting and triggering alarms, true or false?

True

False

True

False

Which Layer enables solutions to communicate with VoIP, Email and Web?

Services Layer

Media Layer

SIP Layer

Management Layer

Services Layer

Media Layer

SIP Layer

Management Layer

Which Application monitors the status of the environment?

Message Server

Local Control Agent

Solution Control Server

None of the Above

Message Server

Local Control Agent

Solution Control Server

None of the Above

Which application starts, detects failures and stops local applications?

SCS

Message Server

LCA

GAX

SCS

Message Server

LCA

GAX

The Media Layer serves as the center of the Genesys system, receiving and distributing messages from other components, true or false?

True

False

True

False

Which of the below is a function of Configuration Server?

Maintains the logical integrity of configuration data

Monitor, and control applications

Tracks call information within the Contact Center

Maintains the logical integrity of configuration data

Monitor, and control applications

Tracks call information within the Contact Center

Genesys Engage applications are based on Application Templates and there is a templates folder which contains the template files. Which file types can used to create new applications? (2)

.xml

.tpl

.log

.apd

.xml

.tpl

.log

.apd

The Communication port of a Genesys server application is a port reserved for communication with a network management system, true or false?

True

False

True

False

Most Genesys Engage products require Sellable Item Licenses, true or false?

True

False

True

False

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Lernkarten

This application collects and stores the requested statistics from Stat Server?

CCPulse

Pulse

Pulse Collector

Pulse DB

The term for everything you can see in Pulse is known as? (2)

Workspace

Dashboard

Wallboard

Widget

Select from the following the minimum stat type properties required for StatServer application? (4)

Subject

Description

Objects

MainMask

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