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26. Which of the following are data migration master data templates? Note: There are 3 correct answers to this question.

27. On which environments can you use integration flows? Note: There are 2 correct answers to this question.

28. Which elements can you define during fine tuning? Note: There are 2 correct answers to this question.

29. Which of the following are optional while setting up a custom report that you want to make available for end users? Note: There are 3 correct answers to this question

30. What are reasons to integrate SAP Cloud for Customer with SAP ERP and SAP CRM? Note: There are 2 correct answers to this question.

31. When would you use data migration templates instead of entering data manually? Note: There are 2 correct answers to this question.

32. Which of the following texts can you adapt using the Language Adaptation capability? Note: There are 3 correct answers to this question.

33. Which activity must you perform to enable mobile online integration with your SAP Cloud for Customer tenant?

34. What is the purpose of creating a business role in SAP Cloud for Customer?

35. When would you create a new report view? Note: There are 2 correct answers to this question.

36. Which of the following business objects can you create in the SAP Cloud for Customer using Microsoft Outlook? Note: There are 2 correct answers to this question.

37. Which of the following steps can you perform when creating a broadcast? Note: There are 3 correct answers to this question.

38. What can an administrator track using the Content Transfer tool?

39. You want to send automatic e-mail responses to your customers when a service advisor is assigned to an incoming complaint. The e-mail responses should use your company branding template. Which of the following steps must you perform in SAP Cloud for Customer to achieve this workflow requirement? Note: There are 2 correct answers to this question.

40.  When would you use the Notification function in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

2. Which of the following standard party roles can you assign to an account via Territory Management? Note: There are 3 correct answers to this question.

3. Where do you set up a custom report to appear in the SAP Customer Insight app?

4. Which of the following prepackaged mashups exist for SAP Cloud for Customer? Note: There are 3 correct answers to this question.

5. What can you assign to a territory node? Note: There are 3 correct answers to this question.

6. What can you use to control user privileges in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

7. Which of the following functions can you perform using the Language Adaptation tool? Note: There are 2 correct answers to this question.

8. A user reports an incident. The administrator determines that this incident needs to be reviewed by SAP Support. What is the next step the administrator must perform in SAP Cloud for Customer?

9. Which are the primary types of analytics features in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

10. To which of the following are hotfixes applied?

11. Which of the following objects deliver a default approval process? Note: There are 3 correct answers to this question.

12. From which workcenter (in the test tenant) can you request a production tenant? Note: There are 2 correct answers to this question.

13. What is a workflow rule used for? Note: There are 2 correct answers to this question.

14. Which of the following tasks can you perform using the fine tuning activity for service processing during business configuration? Note: There are 3 correct answers to this question.

15. Where can you set up a preconfigured mashup in SAP Cloud for Customer? Note: There are 2 correct answers to this question.