Supply Chain Management 7/12 - Sales Side, Deepening

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Cartes-fiches	23
Utilisateurs	14
Langue	English
Catégorie	Economie politique
Niveau	Université
Crée / Actualisé	08.11.2021 / 13.06.2023
Attribution de licence	Non précisé
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According to Wölfle (2008), which statements regarding the Transaction Phases in E-Commerce are true?

The starting point in the information phase is that customers have submitted a binding purchase declaration.

The starting point in the information phase is that potential customers are convinced about the product, respectively the service and the offering, and would like to purchase it.

The information phase is also known as "the underestimated phase" in e-commerce.

The information phase is also referred to as "the most rewarding phase" in e-commerce.

Which statements regarding the Market Data regarding E-Commerce in Switzerland are true?

The customs and tax border makes up for the cost advantages of foreign e-commerce providers versus Swiss providers.

Swiss E-commerce providers a confronted with strong foreign competition.

While e-commerce in Switzerland is growing strongly, stationary trade is stagnating.

While stationary trade in Switzerland is growing strongly, only a slight increase in e-commerce can be observed.

Which statements regarding the Definition of E-Commerce are true?

E-Commerce, like everything else, can be defined from different points of view.

In most definitions of e-commerce, its about networked information technology and transactions.

For e-commerce there is only one valid definition. There is consensus.

Digital Business is a subset of e-commerce and is subordinate to it.

According to Wölfe (2008), which questions should online providers explicitly ask themselves in the Loyalty phase?

Which Customer loyalty instruments can be developed and used? for example, bonus program, delivery subscription).

How feedback can be obtained from the customer regarding his or her satisfaction?

How the customer can easily place repeat orders?

Which Information customers require to make a purchase decision?

According to Wölfle (2008), which questions should online providers explicitly ask themselves in the stimulation phase?

How I can distinguish myself from competitors in this phase?

How access to potential customers can be established?

What is the real need?

Which delivery options and deadlines should be offered to the customer?

According to Wölfle (2008), which questions should online providers explicitly ask in the loyalty phase?

How knowledge about the customer can be converted into new offerings?

Can products and services be configured?

How a customer can cancel his or her order?

How the checkout process can be made simple, transparent, fast and secure?

According to Wölfle (2008),wWhich statements regarding the Transaction Phases in E-Commerce are true?

The Fulfillment phase is also desinated as "the freestyle in e-commerce."

The fulfillment phase is also designated as "the sales-critical phase in e-commerce."

The starting point in the fulfillment phase is that the customers have submitted a binding purchase declaration.

The starting point in the fulfillment phase is that the purchase transaction has been completed, ownership has been transferred and the purchase has been paid.

According to Wölfle (2008), which questions should online providers explicitly ask themselves in the Stimulation Phase?

How the customer can easily place repeat orders?

Can products and services be configured?

How the potential customer is using the Internet at the moment his needs arise?

Which delivery options and deadlines should be offered to the customer?