Define Knowledge management
Knowledge management (KM) is the process of creating, sharing, using and managing the knowledge and information of an organization. It refers to a multidisciplinary approach to achieve organisational objectives by making the best use of knowledge. So knowledge identification, - use, - preservation, - distribution, - development, and acquisition
What is knowledge?
There are many definitions and perspectives. One definition of knowledge is that knowledge is a higher aggregation as information and data. Knowledge is highly dependent on context and different humans use knowledge differnentyl.
in a process an employee selects information that is evaluated in his/her personal background, connects and transform it to reach certain objectives.
Relevance +Date = Information + Experience equals Knowledge
What are the steps from data to mastery/Expertise in a knowledge field?
Data adding meaning, understanding relevance and purpose is so transfered into Information. By Transforming information through experience and personal application it bekomes Knowledge. By enrichting through extensive, high quality practice and deliberate experimetnation you can bekome Mastery/Expertise in the knowledge field. Knowledge cal also be transferred back into Information.
Name a key strategy for succesful companies in the area of deliberate experimentation.
Develop a hypothesis, perform a test to prove the hypothesis right or wrong, analyze the results, and create a new hypothesis based on what you learned with data science.
What is explicit and implicit/tacit knowledge? Compare the two
Explicit knowledge: codified and documents in books, documents, reports, memos, ..
e.g. owner's manual accompanying the purchase of an electronic product.
Tacit knowledge: knowledge embedded in the human mind through experience and jobs. Cannot be adequately articulated through workds; described as know how.
e.g. is knowledge of the best means of approaching a particular customer using flattery, using a hard sell, using a no-nonsense approach
explicit knowledge is
- Personal independent
- General valid
- Context independent
- Simple formalize
- Theory (textbooks)
Implicit (hidden knowledge) is
- "here and now" valid
- Context specific
- Difficult formalize
"The mental action or process of acquiring knowledge and understanding through thought, experience, and the sensees. "
Information processing view of an individual's psychological functions.
there is an internal and extenral cognition.