Commercial English
-business documents -negotiating
-business documents -negotiating
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Lernkarten
discount
a reduction in price
credit
an agreement to buy goods and pay for them later
delivery time
how long the goods will take to arrive
terms of payment
the condition of a sales contract
minimum order
the smallest number of items that can be supplied
guarantee/warranty
a promise to repair a product or replace it
transport costs
the cost of delivery
procedure
the correct way of doing something
offer
the amount of money that someone says they will pay to buy something or give to someone
agreement
harmony of opinion, action, or character
compromise
a mid position where both sides accept less than they really want
enquiry
a request for information (sent by the customer)
quotation
the price given for goods or a pice of work
estimate
an approximate calculation of the cost of something
counter-propsal
a letter where the customer tries to get better terms
order
a request to supply goods (sent by the customer)
invoice
a bill for goods sent or work done
reminder
a letter to a customer about unpaid invoice
receipt
a document that proves you have paid for some goods
statement
a list of amounts paid and still owed, sent every month
complaint
a letter saying you are not satisfied about something
exclusivity agreement
an agreement where a person is made sole agent for a product in a market
penalty clause
a fine for not fulfilling the agreement
concession
something that is allowed or given up, in order to end a disagreement
attachment
an extra document that is added to another document
extension number
last digits of a telephone number in a company, refering to a special employee
replacement order
a request to replace the delivered goods (sent by customer)
refund
amount of money that is given back to you
code (telephone number)
series of numbers used before the main phone number when you phone someone outside your area
pre-payment discount
discount where you pay part of the money earlier
quantatie discount
discount for large amount of goods
terms and conditions
things that have to be agreed to do business
to postpone
to delay an meeting
deputy
person appointed as a substitute with power to act
subject line
space at the top of an email in which a line of text is written that tells you what the email is about
