SBD Finance


Set of flashcards Details

Flashcards 41
Language English
Category Finance
Level University
Created / Updated 27.10.2014 / 07.03.2018
Weblink
https://card2brain.ch/box/strategic_finance
Embed
<iframe src="https://card2brain.ch/box/strategic_finance/embed" width="780" height="150" scrolling="no" frameborder="0"></iframe>

Areas of Commitment

- Customer orientation

- Competitor orientation

- Company (Working as a team

Benefits of strong market orientation?

Long- & Short-run
 

- Long run: Long run survivability

- Short run:

1. Delivering higher levels of customer satisfaction --> creation of "Customer Value"
2. Delivering higher profits --> creating of "Shareholder Value"

Customer and Shareholder Value help to Ouperform the competition

Customer Retention - Determinants?

- Customer Satisfaction

- Alternatives

- Costs of Switching

(The more alts and lower the cost of switching for the consumer, the more important satisfaction will be to retention)

Ultimate Objective towards customers?

Attract --> Satisfy --> Retain (if successful: produce above average profits)

Customer Life (N)

\(N = {1 \over 1-CR}\)

Customer Retention (CR)

\(CR = 1 - {1 \over N}\)

Present Value (PV)

\(PV = {C \over {(1+i)^n}}\)

i = interest
n = # of years
C = Future amont of $

Customer Relationship Management
(Figure)

Which are loyal?

Which to persue?

New Customer Aquisition

- Target Customers

- Non-Target Customers

- First time Customers

- Win-back Customers

- Mismanaged Customers

- Abandoned Customers

Building a Market Orientation - 3 Main forces

  1.  Marketing Knowledge
  2. Marketing Leadership
  3. Employee Satisfaction

Driving forces to determine the degree of Market Orientation

Employee Satisfaction

4 factors leading to Profitability and Growth

Net Marketing Contribution

- Increase Demand by branding, improving quality, opening communication with consumers etc.

- Increase Share by using a common marketing Strategy, get old customers back, sell more to exisiting customers

Cost-Based Pricing

Pricing method in which a fixed sum or percentage of the total cost is added to the cost of the product to arrive at it's selling price.
 

Market-Based Pricing

Process of establishing a price upon existing market conditions. (Price is set by an agreement between a buyer and seller)

Floor Pricing

Cost/Market based?
Def.

Cost-Based

Setting a price using financial requirements, such as gross margin or ROI

Cost-Plus Pricing

Cost/Market based?
Def.

Cost-Based

Pricing based on the cost of the product plus a desired profit margin

Penetration Pricing

Cost/Market based?
Def.

Cost-Based

Strategy of setting low prices to achieve a high market share or high-volume position.

Harvest Pricing

Cost/Market based?
Def.

Cost-Based

Raising price in a series of steps in an effort to improve margins and maximise gross profit until the product exits the market

Skim Pricing

Cost/Market based?
Def.

Market-Based

High price position that attracts a limitted number of customers but is sustainable because competitors cannot match the business's competitive advantage and value proposition.

Pricing Strategy Process Template

-

Customer & Competitor Intelligence and Pricing Orientation

Cost-Based Pricing?

Market-Based Pricing?

Competitor-Reactive Pricing?

Customer-Reactive Pricing?

Product Life Cycle & Pricing Strategies

Market-Based order?
Cost-Based order?

Price Elasticity

Def. the % change in unit volume for a product per 1% change in price


\(PE = { \bigtriangleup Volume \over \bigtriangleup Price }\)

- if PE > 1, demand is Price elastic (demand is sensitive to price changes)
- if PE = 1, demand is Unit Elastic
- if PE < 1. demand is Price inelastic (demand is not sensitive to price changes)

Determinants of Price Elasticity

  1. Ease of Switching
    --> based on:   Product Differentiation (strong USP-> low price sensitivity),
                               Cost of Switching
                               Customer loyalty
  2. Supply/Demand Conditions
    --> Supply Conditions: excess suply -> elastic prices
    --> Demand conditions: strong & growing demand -> less elastic prices
    --> Substitutes: many substitutes -> high price sensitivity
  3. Competitor Price Response

Positive Cross-elasticity

- Products that have positive cross-elasticity are substitutes
(Lowering the price of one decreases demand for the other and vice versa...)

 

Negative Cross-Elasticity

- Products that have negative cross-elasticity are complimentary
(Lowering the price of one increases demand for both)

Marketing Plan Process
(8-Steps)

-

Strategice Market Planning

4 main questions...

  1. How are companies subject to change?
  2. How to become independent/less dependent from change
  3. Change or be changed: Portfolio Analysis
  4. Product Life Cycle & Marketing Strategies

1. How are companies subject to change?

- Company change

- Markets change

- Competitors change

- Reinventing the Market

- Market boundaries change

2. How to become independent/less dependent from change

- Anticipate by:

Product diversification & Market diversification

- React

While change can be sudden, chaotic, nonlinear and constant, your response can be planned and strategic.

 

3. Change or be changed: Portfolio Analysis

Offensive = Grow

4. Product Life Cycle & Marketing Strategies

Businesses need a combination/balance between Offensive and Defensive marketing Strategies throughout the Product Life Cycle.

Market Matrics (2)

1. In-Process Metrics
    - early warning signal --> early identification of problems allows for corrective action.

2. End-Result Metrics

Successfull Implementation of a Strategy -> Tactical Marketing Plan

-

Marketing Plan - Owning the Plan

Plan ownership is enhanced with:

- Detailed action plans
- Champion and ownership team
- Compensation based on performance metrics
- Top management involvement

Marketing Plan - Supporting the Plan

Plans are supported with:

- Time to succeed
- Communication
- Resource allocation
- Skills to succeed

Marketing Plan - Adapting the Plan

4 factors contribute to the adaptive nature of a marketing plan

- Continuous improvement
- Persistence
- Feedback measurements
- Adaptive roll-out

Quick Ratio

An indicator of a company’s short-term liquidity. The quick ratio measures a company’s ability to meet its short-term obligations with its most liquid assets.

Quick ratio = (current assets – inventories) / current liabilities

Current Ratio

A liquidity ratio that measures a company's ability to pay short-term obligations.

Current Ratio = Current Assets / Current Liabilities

Liquidity

The degree to which an asset or security can be bought or sold in the market without affecting the asset's price

Assets that can be easily bought or sold are known as liquid assets.