OB
Kartei Details
Karten | 68 |
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Sprache | Deutsch |
Kategorie | Psychologie |
Stufe | Universität |
Erstellt / Aktualisiert | 19.01.2014 / 14.09.2020 |
Weblink |
https://card2brain.ch/box/organizational_behavior
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Einbinden |
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What is OB?
systematic study of
- individuals
- groups
- organizations
what are organizations?
A planned social unit
At least two people
a permanent arrangement
shared goals
Difference between manufacturing and services
Manufacturing:
-people work largely with machinery and systems
-planning, organizing, leading, controlling
-less creative
Services
-people mostly work / interact with others
-unserstandin people is what counts
-less defines
What are the goals of OB?
to help managers explain, predict and control behaviour in order to:
-increase productivity
-increase job satisfaction
-reduce absenteeism (being physicall there but mentally absent)
-reduce employee turnover (Fluktuation)
What detemines individual behavior?
- values
-attitudes
-perception (Vorstellung/Empfindung/Wahrnehmung)
-learning
Are values culture - based?
What are values based on:
- power distance
- indiviualism versus collectivism
- quantity versus quality
- uncertainty avoidance (Unsicherheitsvermeidung)
- Long-term versus short-term orientation
Are western cultures individualists or collectivists?
Does job satisfaction lead to productivity?
yes, but it depends on the kind of job!
simple/repetitive jobs do not lead to more productivity - complex jobs do!
What is cognitive dissonance?
Insonsistencies between a person's expressed attidues and actual behavior.
People generally try to reduca such dissonance because it leads to conflicts. (Oppurtinitäskosten)
What is job satisfaction determined by?
- mentally challenching work
- Equitable (fair) rewards
- supportive / conductive work conditions
- supportive colleagues
What are perceptions?
Perceptions are what you believe to be true. We interpet what we see and call it reality.
What are perceptions influenced by?
- Factors inside the perceiver (attitudes, peronality, interests, experiences, expectations)
- Characteristics of the object/target
- the context in whis we see objects or event
What is the halo / horns effect?
The trasfer of goodwil or positive feelings about one characteristic (such as pleasing appearance) of a product or person to another, possibly unrelated, characteristics (such as performance). Contrasts with devil's horns.
Horn effect is the contrary!
.
Thoughts on learning:
- we are always learning whether we want to or not
- we tend to repeat a behavior that is followed by favorable expereinces (and vise versa)
Learning takes place in two ways: explain!
An external influence (boss, teacher, parent, etc.) shapes behavior throught graduated steps using rewards, reinforcment. "We learn from mistakes!"
An internal realization or awarness causes us to model (copy) behavior of others that we consider to be successflu or desirable. E.g. mentoring, training, etc.
Why do organizations need to understand the personality of their members?
By effectively matching personalities with jobs organisations are better able to reach their goals: Increased employee satisfactio, reduced employee tunover -> better results!
Tools to analyze personaltiies:
- Assessment centers
- personality assesements (MBTI)
- Tests (EQ, IQ, physical exams)
- Interviews
- Job sampling
- Apprencticeships
- Observations
- Online tools
Name 5 key personality attributes:
- locus of control the degree to which a person sees himslef as in control over their circumstanses
- self-esteem the degree to wich a person either like or dislikes himself
- self-monitoring the degree to which a person is able to adjust his or her behavior to a situation
- risk-propensity the degree to which a person is willing to take risks
- type A or B personality the degree to which a person is deiven to achieve goals
What is Motivation influenced by?
- intrinsic factors (within the person)
- extrinsic factors (enviromental)
3 key factors of motivation
- Intensitiy: how hard does the person try?
- Direction: how strongly does the effort benefit the organization?
- Persistence: how long does the person maintain the intensity?
Motivation is the result of what?
- need for achievement
- need for power
- need for affiliation
describe the need for achievement:
The drive to excel to achieve in relation to a set of standards, and to strive to succeed.
High achievers have the need to do things better or more efficiently than others.
describe the need for power:
The need to make others behave in a way they would not have behaved otherwise.
Often such individuals are more concerned with gainging power than with achieving results.
describe the need of affiliation:
The desire for friendly close interpersonal relationships. Need to seek frienships/cooperation
Are High achievers the better managers
What kind of jobs do high achievers prefer?
Jobs with personal reponsibility, feedback, and medium risk.
How does a goal have to be in order to be motivating?
- specific
- challenging
- feedback has to be made on progress
What is the Goal-Setting Theory?
Individuals are likely to be motivated if they clearly know what to do and when and how to do it.
The more difficult a goal, the higher the level of performance - assuming that the person's anility and acceptance of the goal don't change.
What is the Reinforcement Theory?
The level of motivation inceases if behavior is followed by a positive outcome (reinforcement) a behaviorist approach (opposite of goal-setting theory)
What is the Equity Theory?
Individuals are motivatrd by perceived equity/inequity in relation to that of relevant other individuals or groups.
My rewards / efforts compared to others rewars / efforts
What is the Expectancy Theory?
- the strength of the tendency to act in a particular way (motivation) depends on the relationships of
- effort to performace
- performance to reward
- rewards to personal goals
- Example: A studnets willingness to work hard relates to her belief that
- hard work will lead to good grades
- good grades will be recognized and help her to get ahead
- getting ahead is important and leads to personal satisfaction
Is motivation related to culture?
- for people in individualist cultures, motivation is related to the need for achievement
- people in collectivist cultures alre likely to be motivated in ways that relate to group values
- the desire for interesting work is universl
What can organizations do to create motivation environments in order to achieve desirable outcomes?
- offer well-designed jobs that are challenging
- manage performance by offering inncentives / disincentives
- set clear and meaningful objectives
- offer appropriate / cometitive compensation
What do well-designed jobs offer?
- skill variety
- task identity
- task significance
- autonomy
- feedback
Name the 4 things all "Management by objectives" share:
- specific and measurable objectives
- participative decision making
- defined time period
- performance feedback
SMART?
- specific
- measurable
-attainable
-results-oriented
-time-based
What defines a work team?
a small number of people with complementary skilly who are committed to a common purpose goals, and approach for which they hold themselves mutually accountable
Name the two types of groups:
- formal groups (taks groups or demand groups)
- informal groups (natural formations among people that are not pfficially designated by the organization. These groups serve organization members social needs and have a strong impact on behavior and performance. - Friendship groups - Interest groups
what are the five stages of group development?
- forming
- storming
- norming
- perfoming
- adjourning