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i3_all_t1

i3_all_t1

i3_all_t1

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Kartei Details

Karten 298
Sprache English
Kategorie Informatik
Stufe Universität
Erstellt / Aktualisiert 17.05.2016 / 23.05.2016
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Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?
Which of the following Availability Management activities are considered to be proactive as opposed to reactive? 1. Risk assessment 2. Testing of resilience mechanisms 3. Monitoring of component availability
You are reviewing a presentation that will relay the value of adopting Service Design disciplines. Which statement would NOT be part of the value proposition?
Which process is responsible for sourcing and delivering components of requested standard services?
What type of baseline captures the structure, contents and details of the infrastructure and represents a set of items that are related to each other?
Which role is accountable for a specific service within an organization?
What is the Service Pipeline?
Service Transition contains detailed descriptions of which processes?
Which of the following statements about processes is INCORRECT?
What is the name of the area where the definitive authorised versions of all media Configuration Items(Cls) are stored and protected?
How many people should be accountable for a process as defined in the RACI model?
A change process model should include: 1 - The steps that should be taken to handle the change with any dependences or co-processing defined, including handling issues and unexpected events 2 - Responsibilities; who should do what, including escalation 3 - Timescales and thresholds for completion of the actions 4 - Complaints procedures
Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?
Which of the following statements correctly states the relationship between urgency, priority and impact?
Which of the following is an objective of Release and Deployment Management?
The Supplier Management process includes: 1: Service Design activities, to ensure that contracts will be able to support the service requirements 2: Service Operation activities, to monitor and report supplier achievements 3: Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of thebusiness
As a strategic tool for assessing the value of IT services, Financial Management applies to which of the following service provider types? 1. An internal service provider embedded within a business unit 2. An internal service provider that provides shared IT services 3. An external service provider
What are the publications that provide guidance specific to industry sectors and organization types known as?
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