Business English 1, ZHAW, Making decisions (Unit 7)
Business English 1, ZHAW, Making decisions (Unit 7)
Business English 1, ZHAW, Making decisions (Unit 7)
Set of flashcards Details
| Flashcards | 64 |
|---|---|
| Language | English |
| Category | English |
| Level | University |
| Created / Updated | 09.01.2014 / 21.03.2016 |
| Weblink |
https://card2brain.ch/box/business_english_1_zhaw_making_decisions_unit_7
|
| Embed |
<iframe src="https://card2brain.ch/box/business_english_1_zhaw_making_decisions_unit_7/embed" width="780" height="150" scrolling="no" frameborder="0"></iframe>
|
measure customer satisfaction
to find out how pleased customers are with a product or service
meet customers' needs
to give customers what they want or need
negotiation
(n) a formal discussion between people who are trying to reach an agreement
originate
(v) to happen or appear for the first time in a particular place or situation
quibble
(v) to argue or complain about a small matter or an unimportant detail
reassure
(v) to say or do sth that makes sb less frightened or worried
receipt
(n) a piece of paper that shows that goods or services have been paid for
refund
(v) to give sb their money back, especially because they have paid too much or because they are not satisfied with sth they bought
repeat
(adj) happening or doing sth again in the same way
responsive
(adj) reacting quickly and in a positive way
rule of thumb
a practical method of doing or measuring sth, usually based on past experience rather than on exact measurement
satisfied
(adj) pleased because you got what you wanted
specifically
(adv) in a detailed and exact way
stuff
(n) (informal) used to refer in a general way to a group or type of things
sub-standard
(adj) not as good as normal, not acceptable
superb
(adj) excellent, of very good quality
sympathize
(v) to show that you understand and feel sorry about sb's problems
take notice
to pay attention to sb/sth
tills
(n) machines used in shops/stores, restaurants, etc. that have a drawer for keeping money in, and that show the amount of money received for each thing that is sold
tough
(adj) (informal) unfortunate, but impossible to change
turn (sb) away
(phr v) to refuse to allow sb to enter a place
uncaring
(adj) not kind or helpful, and not sympathetic to other people's feelings
unpublicized rule
(n) a rule that is not official or written down, but that people know about and follow
upset
(adj) unhappy or annoyed
